Support » Plugin: Elementor Page Builder » Elementor Disappeared, Can’t Reinstall

  • Resolved charique

    (@charique)


    I’m 90% done with a client website and I logged in today to see that the Elementor plugin is missing and it will not reinstall (it says failed). I don’t want to lose my work. Please help!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi,

    I understand this must be frustrating.

    To get help, you really need to provide more info, because this can have so many reasons.
    https://wordpress.org/support/topic/please-read-before-you-post-an-issue/

    Have you done this troubleshooting: https://docs.elementor.com/article/189-having-problems-using-elementor-start-here

    Are you the only one that had access to the site, or does the client have access too? I never heard of a plugin just be deleted by itself, deactivated maybe, but not deleted?

    • This reply was modified 3 months, 3 weeks ago by  LogoLogics.

    It tells me destination folder exists so reinstallments fail.

    Yes, only I have access to the site. My client only sees the staging site. I do see Elementor in my FTP drive which is probably why I cannot reinstall it. it tells me the file already exists.

    Ok so Elementor is in fact still there ( you see it in your FTP drive ) but it is not visible in the WordPress admin and I suppose pages are messed up to because Elementor is no longer active for some strange reason.

    I would take a backup and remove elementor using FTP or Cpanel.
    Clear all cache and try to install it again.

    By the way, is this also a problem in the staging site or only in live site?

    Correct! I see Elementor in the FTP, but not on the site itself.

    The staging site is thankfully fine since I didn’t update Elementor on it. Im backing up the staging site now (something I know better to do with the live site, SMH!).

    Only the live site is having issues.

    If I remove it from the cpanel, will my changes remain the same or am I back at square one?

    I don’t have a caching plugin installed yet.

    You can safely remove the plugin via cpanel or ftp, because your designs are stored in the database and in CSS files. Delete the plugin and reinstall. That process won’t delete the work you’ve done.

    I agree with cavalierlife.
    Further more, if you take a backup first, you can always put that back in case something goes wrong.

    Thank you ladies so much! I’ll keep you posted!

    Good luck!

Viewing 9 replies - 1 through 9 (of 9 total)
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