Support » Plugin: Elementor Page Builder » Elementor Button Links only work on Mobile Version

  • Resolved sunny032005

    (@sunny032005)


    When creating buttons in editor mode, all my links work. However, when I published the site today, any of the links to other pages within the site from the Home page do not appear to work on live version. Clicking the buttons returns the main home page URL with # sign at end. Buttons with External links had no issues. I tried different browsers, computers, etc and cleared all history and caches with no luck. However – the links from buttons on the mobile version works fine without this issue.

    I might be overtired or overlooking something simple. Any help is very appreciated.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi Sunny,

    That usually happens when the url of the link ) entered in the button, is only a # and not an actual url. What do you see in the button edit mode?

    Could you send a screenshot of it?
    https://snag.gy/ is an easy way to make a screenshot and past url here.

    Although it is weird that this is not happening in mobile. Unless mobile uses a seperate cache?

    Annie

    When I inspect the homepage I see in the code that there is only a ” # ” and no actual link in that button, see screenshot please”

    https://www.dropbox.com/s/gmh1ibzugnzhvsv/no%20actual%20link%20only%20a%20%23.JPG?dl=0

    Thank you for your response! Yes I am seeing the same too, the pound sign is all that appears on the live desktop version whenever I click any of the buttons. And again, the internal preview shows it working fine. Here is the screenshot:

    https://snag.gy/0L7Tdn.jpg

    I had a thought. Earlier this morning I launched this site and copied all the plugin and theme files via my CPanel from the subdomain folder where I created the site while I built it over to the Public HTML folder. I am wondering if maybe there is some sort of file that is overlapping and/or confusing the rendering of it that should not be in the public folder with this plugin and theme because I had a little confusion initially when transferring the theme and plugin files. If that’s the case I may have to try and revisit the issue from there. Thanks again for any input and assistance.

    Hi Sunny,

    Aha, I see the url you have entered is http and the live url is a https ( https://joyschoolpi.org/ )

    Concerning the old subfolder migration, I can tell in the inspect mode that images etc are still referring to the old location:

    background-image: url(https://updated.joyschoolpi.org/wp-content/uploads/2018/02/paper.png)

    So the migration is not correct. I advise to make your live a lot easier 🙂 by using a free and awesome migration plugin like: https://nl.wordpress.org/plugins/all-in-one-wp-migration/

    This will take care of automatically setting all correct links for you.
    Works like a charme! Try to migrate the old subfolder site with this plugin and I would not be surprised if all these issues were solved!

    Let me know if this worked for you,
    Annie

    Its always the small things!!! Definitely an overlooked detail. I can’t thank you enough.

    You’re welcome!

    Annie

Viewing 6 replies - 1 through 6 (of 6 total)
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