El pluguin no está actualizando

Resolved johanarodriguez
(@johanarodriguez)

1 year, 3 months ago

Buen día:

El pluguin me encantó pero ayer después que lo instalé me salió una actualización para pasar de la versión 3.7.0 a la 3.7.2. Sin embargo, lo he actualizado y cuando refresco el escritorio de WordPress nuevamente que da con la versión 3.7.0.

Y lo otro que quería saber como hacer, es poderle cambiar la tipografía para que quede con la tipografía personalizada que estoy usando en mi diseño.

Muchas gracias. Estoy usando el theme OceanWP y Elementor (free)

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

alina98
(@alina98)

1 year, 3 months ago
Hi @johanarodriguez ,

Thanks for coming today.
1. I just updated mine now, and everything went well without the mentioned issue, so in this case you can seek help with our technical team here:
  ninjateam.org/support
2. By default, this plugin should take your website’s font, if not then you can customize the font with this CSS:
  https://ninjateam.gitbook.io/whatsapp-for-wordpress/how-it-works/more-customization-with-css
Hope that helps.

Regards.
Joao Paulo Pavageau
(@inglesturista)

1 year, 3 months ago

Hello!

I’m having the same issue as the gentleman above. I update and everything seems to be going well and then it asks me to update again.

Plugin Support Bruce
(@ninjateamwp)

1 year, 3 months ago

Hi @inglesturista ,

Even though, I do not encounter such an issue on my site, but please let us check with our technical team, we will get back to you here soon.

Regards.

Thread Starter johanarodriguez
(@johanarodriguez)

1 year, 3 months ago

Hola Bruce:

Sigo con el mismo problema. Necesitas acceso a la web que estoy trabajando para verificar? Cambié de theme, desactivé todos los pluguins y nada. No actualiza. Quedo atenta y muchas gracias

Plugin Support Bruce
(@ninjateamwp)

1 year, 3 months ago

Hi @johanarodriguez ,

Please wait for the feedback also.

Thank you.

Thread Starter johanarodriguez
(@johanarodriguez)

1 year, 3 months ago

Si Sr. Muchas gracias

Plugin Support mialewp
(@mialewp)

1 year, 3 months ago

Hello @johanarodriguez, @inglesturista

Greetings of the day.

We tried replicating the issue on our end several times with several test site but it works fine.

Here is the record one of our tests https://www.loom.com/share/b5100e05df4d4bb6b9969a8a0aa66b8f?sid=9bb4dc3b-a6ee-483e-b29e-56999d6ac258

Could you please reach out to ninjateam.org/support? We would like to check more details on your settings if it’s possible. Please choose a live chat section for prompt support.

Looking forward to hearing back from you.

Best regards,

Mia

Joao Paulo Pavageau
(@inglesturista)

1 year, 3 months ago

Thank you for the quick reply. Yes, I’ll get in touch for support.

Joao Paulo Pavageau
(@inglesturista)

1 year, 3 months ago

Despite the time zone difference (Brazil to Vietnam), the team quickly resolved my problem.

Great job team!

alina98
(@alina98)

1 year, 3 months ago

Hi @inglesturista ,

Yes, it was a website cache issue, and we hope @johanarodriguez can also try to clear cache on their site to resolve the issue, if not then, reach us to assist you too.

Thank you so much for choosing our plugin. If it’s possible, can you leave the plugin a nice review please?

https://wordpress.org/plugins/wp-whatsapp/#reviews

Your review will motivate us to develop more plugins in the future and have awesome users like you.

Kind regards.

Viewing 10 replies - 1 through 10 (of 10 total)

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