Editor not loading

Resolved walquirya
(@walquirya)

5 years, 11 months ago

Hi!

Every time I try to open Elementor, it stays on a loading page indefinitely.

Some days ago I changed my theme and changed it back by restoring a backup. I am not sure if Elementor was working at that time, I mean, after the last update.

I have already deactivated all the plugins but Elementor, cleaned up the cache, yet it still doesn’t work.

Here is the system information:

https://pastebin.com/HcCGKAsC

And the information from the Console tab

https://pastebin.com/6wJHfN6z

Thanks in advance!

Viewing 12 replies - 1 through 12 (of 12 total)

basspower
(@basspower)

5 years, 11 months ago

Hi!

I have the same problem. I have followed the instructions on https://docs.elementor.com/article/189-having-problems-using-elementor-start-here but the problem doesn´t solve with any of those solutions, and I´m not a Facebook user so I cannot ask there…

I have tried to uninstall my theme, and then it works correctly, but when I activate the theme, it stays on loading mode indefinitely as @awalquirya says.

My system info:
https://pastebin.com/Rqss2Qcm

Thank you so much for your help!!

peteraloha
(@peteraloha)

5 years, 11 months ago

Don’t know if my situation is similar enough, so for whatever it is worth:

Upon the first loading of Elementor (and only that first, especially if a post/page hasn’t been saved/named yet), elementor will get stuck on the loading screen (loading “e” icon)………….invariably clicking on that “e” will allow elementor to load. Could be unique to my situation (experienced on various sites).

LogoLogics
(@logologics)

5 years, 11 months ago

For me this worked:

Under Elementor > Settings > Advanced switch editor loader method on

changed theme and then back, cleared all cache.
After that it worked again.

Did you also try going to theme panel> scripts and styles and save that again?
Then clear all cache?

peteraloha
(@peteraloha)

5 years, 11 months ago

Imortant:

Forgot to mention that I was advised to add this to the .htaccess file (on top)

LimitRequestBody 99999999999
SubstituteMaxLineLength 10M

*that* really made a difference! perhaps some wizard can explain what these entries actually do, but they sure work!

Thread Starter walquirya
(@walquirya)

5 years, 11 months ago

Thanks guys!

Tried everything. Didn’t work 🙁
Thread Starter walquirya
(@walquirya)

5 years, 11 months ago
@logologics I thought you were saying the cache from my site.

Well, I tried to load Elementor from another browser and it actually worked. So I cleared all my browser’s cache and now it is working just fine :).

Thanks guys!

@basspower did you get it to work?
- This reply was modified 5 years, 11 months ago by walquirya.
- This reply was modified 5 years, 11 months ago by walquirya.
LogoLogics
(@logologics)

5 years, 11 months ago

Hi walquira,

Glad it worked out, these things can be very fustrating!

Annie

LogoLogics
(@logologics)

5 years, 11 months ago

@ Peteraloha,

I googled ”

“LimitRequestBody 99999999999
SubstituteMaxLineLength 10M”

and found this topic:

https://semalt.com/it/qa/159197-solved-brand-new-install-wp-elementor-the-only-plugin-installed-also-tried-rolling-back-to-v-with-no-joy-2014-default-theme-php-7

here’s what’s happened if anyone else runs into this I’m a bit wasn’t having issues until I digress. I went to do an install on a random creating that random subdomain I went in and set up Let’s Encrypt SSL. When I got to those settings in SG I see that Http Force and External Links Rewrite was switched turned them off and Wha-La… It’s working.

Are you by any chance on SG ( SiteGround hosting )?
Maybe this happens at other hosting too, but this might be a clue?

Annie

LogoLogics
(@logologics)

5 years, 11 months ago

@ Peteraloha,

I googled ”

“LimitRequestBody 99999999999
SubstituteMaxLineLength 10M”

and found this topic:

https://semalt.com/it/qa/159197-solved-brand-new-install-wp-elementor-the-only-plugin-installed-also-tried-rolling-back-to-v-with-no-joy-2014-default-theme-php-7

here’s what’s happened if anyone else runs into this I’m a bit wasn’t having issues until I digress. I went to do an install on a random creating that random subdomain I went in and set up Let’s Encrypt SSL. When I got to those settings in SG I see that Http Force and External Links Rewrite was switched turned them off and Wha-La… It’s working.

Are you by any chance on SG ( SiteGround hosting )?
Maybe this happens at other hosting too, but this might be a clue?

Annie

LogoLogics
(@logologics)

5 years, 11 months ago

413 errors occur when the request body is larger than the server is configured to allow. Here’s how you can fix it, depending on your web server:

Apache: Set the LimitRequestBody directive in either your httpd.conf file or a local .htaccess file. (https://stackoverflow.com/a/3719358/1688568)

You also might want to try increasing PHP’s upload_max_filesize and post_max_size settings in php.ini or using the php_value directive in your .htaccess file if you’re using Apache (http://davidwalsh.name/php-values-htaccess).

peteraloha
(@peteraloha)

5 years, 11 months ago

Thanks, Annie, for bringing some specifics into my dropping of the “formula”, and YES, this is what SG support (they are *the best*, hands down!) has suggested. Inserting those 2 lines on top (or bottom) of the .htaccess file has *invariably* resolved the initial issue with loading Elementor. – as mentioned, there is still an occasional issue upon the *first time* loading of a new page/post…………which is *never* occurring repeatedly later on.

LogoLogics
(@logologics)

5 years, 11 months ago

Aha, good to know!
I tried SG for a year and indeed they are amazing.

Still returned to my trusted host in the Netherlands after that, because they are amazing too and lots of clients ( for whome I arange their hosting ) prefer a host that can provide support in Dutch.

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Editor not loading’ is closed to new replies.