Title: Editor missing after latest update Last modified: March 13, 2018 --- # Editor missing after latest update * Resolved anonymized-12966443 * (@anonymized-12966443) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/) * After Version 1.7.6 WP editor not appearing. Below the error debug code. * _JQMIGRATE: Migrate is installed, version 1.4.1_ load-scripts.php:9 at /wp-admin/ post-new.php * ``` JQMIGRATE: Migrate is installed, version 1.4.1 /wp-content/plugins/popup-maker/assets/js/mce-buttons.min.js?wp-mce-4607-20180123:1 Uncaught ReferenceError: pum_shortcode_ui is not defined at new (/wp-content/plugins/popup-maker/assets/js/mce-buttons.min.js?wp-mce-4607-20180123:1) at k (tinymce.min.js:13) at Array. (tinymce.min.js:13) at Object.b [as each] (tinymce.min.js:1) at m (tinymce.min.js:13) at Object.r [as init] (tinymce.min.js:13) at q. (tinymce.min.js:13) at Array. (tinymce.min.js:3) at b (tinymce.min.js:1) at r (tinymce.min.js:3) ``` * Thank you Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Author [Daniel Iser](https://wordpress.org/support/users/danieliser/) * (@danieliser) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10068737) * @heathcliff2013 – Hmm, that isn’t actually an error, its more of an informational notice because jQuery Migrate was loaded by WP core. * If there is nothing else there doesn’t appear to be a JS error. * Can you elaborate on what does appear for you? I ask because if the editor appears and the Popup Settings box appears but nothing appears after, below or to the right of that then it could mean a PHP error there preventing the html from fully rendering. * Thread Starter anonymized-12966443 * (@anonymized-12966443) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10068788) * No that’s all. * Thread Starter anonymized-12966443 * (@anonymized-12966443) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10068798) * I forgot this rule * `Uncaught ReferenceError: pum_shortcode_ui is not defined` * Thread Starter anonymized-12966443 * (@anonymized-12966443) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10068804) * mce-buttons.min.js?wp-mce-4607-20180123:1 * Thread Starter anonymized-12966443 * (@anonymized-12966443) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10068815) * See [screenshot](https://ibb.co/fGB4kH) * Plugin Author [Daniel Iser](https://wordpress.org/support/users/danieliser/) * (@danieliser) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10068930) * @heathcliff2013 – Can you confirm which admin page your on when you get that? If your on the page/post/popup editor and getting that it can only indicate that your still loading the older JS files or none at all. IE Your still not loading the latest JS files for use in your browser indicating an issue with browser caching or similar. * This is 100% the same error message reported by everyone else who said the editor was broken and that CTRL+F5 resolved it. This is because that function no longer exists, which can only mean that an older version is being run that still contains it. Not saying it has to be the same issue, but with over 50 reports of this message and only 1 that didn’t resolve with hard refresh we have to be sure. * Would it be possible to get temporary admin credentials so I can confirm it happens for me on your site? If it doesn’t then it indicates an issue specifically with your browser/user, otherwise I can further debug quickly to find the issue and patch it. * Thread Starter anonymized-12966443 * (@anonymized-12966443) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10069130) * Which admin page? Just the latest wordpress website. My Chrome browser I use always clean itself after I close it down. It did it manually and same result. CTRL+F5 did not solved it either. Cloudflare and plugin cache cleaned, not solved either. I just installed the updated version of your plugin but that didn’t solved the issue either. * I can give you admin access to see for yourself what’s going on. Throw me a mail at **thelionsground**AT**gmail**DOTcom - This reply was modified 8 years, 2 months ago by anonymized-12966443. * [Mr_Parham](https://wordpress.org/support/users/mr_parham/) * (@mr_parham) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10069560) * We are having the same issue at the moment and I had to disable the plugin because of this * ============================= Uncaught ReferenceError: pum_shortcode_ui is not defined at new (mce-buttons.min.js?wp-mce-4607-20180123-tadv-4.6.7: 1) at k (tinymce.min.js?ver=4607-20180123-tadv-4.6.7:13) at Array.( tinymce.min.js?ver=4607-20180123-tadv-4.6.7:13) at Object.b [as each] (tinymce. min.js?ver=4607-20180123-tadv-4.6.7:1) at m (tinymce.min.js?ver=4607-20180123- tadv-4.6.7:13) at Object.r [as init] (tinymce.min.js?ver=4607-20180123-tadv-4.6.7: 13) at q. (tinymce.min.js?ver=4607-20180123-tadv-4.6.7:13) at Array. (tinymce.min.js?ver=4607-20180123-tadv-4.6.7:3) at b (tinymce.min. js?ver=4607-20180123-tadv-4.6.7:1) at r (tinymce.min.js?ver=4607-20180123-tadv- 4.6.7:3) ============================= * [Mr_Parham](https://wordpress.org/support/users/mr_parham/) * (@mr_parham) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10069663) * After reading your message about the cache I cleared the cloudflare cache and it resolved the issue! * Thanks * Thread Starter anonymized-12966443 * (@anonymized-12966443) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10069712) * After purging files AFTER the update on cloudflare and hard refresh browser the problem is solved. * I will mark this thread as solved. * Plugin Author [Daniel Iser](https://wordpress.org/support/users/danieliser/) * (@danieliser) * [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10071750) * @heathcliff2013 – Awesome, glad that worked out. Honestly I am stumped as to why caching has any effect. To be clear we define the plugin version when registering JS/CSS. This means that with each update the url changes which should force browser to get new one. I know there are settings to ignore query arguments in browser caching and can only assume that is the cause. We have never seen anything like this, this mass spread before during previous updates. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Editor missing after latest update’ is closed to new replies. * ![](https://ps.w.org/popup-maker/assets/icon-256x256.gif?rev=3097653) * [Popup Maker - Boost Sales, Conversions, Optins, Subscribers with the Ultimate WP Popup Builder](https://wordpress.org/plugins/popup-maker/) * [Frequently Asked Questions](https://wordpress.org/plugins/popup-maker/#faq) * [Support Threads](https://wordpress.org/support/plugin/popup-maker/) * [Active Topics](https://wordpress.org/support/plugin/popup-maker/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/popup-maker/unresolved/) * [Reviews](https://wordpress.org/support/plugin/popup-maker/reviews/) * 11 replies * 3 participants * Last reply from: [Daniel Iser](https://wordpress.org/support/users/danieliser/) * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/editor-missing-after-latest-update/#post-10071750) * Status: resolved