Support » Fixing WordPress » Editor blank / not able to edit any page or start a new one

  • Resolved vickyriva

    (@vickyriva)


    Hi,

    A few weeks ago my editor just went blank, can’t edit anything on the visual or text modes. I am a total newbie on wordpress and have no idea how to fix this. Reading some posts, I tried a few things but it is not working.

    Set up in wp-config.php:
    define(‘SCRIPT_DEBUG’, true);
    define(‘CONCATENATE_SCRIPTS’, false );
    tried clearing up cache (not sure if I did it right)
    tried deactivating and re-activating all plugins
    Made sure that in USER PROFILES, the box marked “Disable the visual editor when writing” at the top of the screen is not checked.
    checked for JS errors and got this (and have no idea what it means):

    default.js?ver=1.0.0:5 Uncaught TypeError: Cannot set property ‘customlibEditGallery’ of undefined
    at HTMLDocument.<anonymous> (default.js?ver=1.0.0:5)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.8.1:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.8.1:2)
    at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.8.1:2)
    at HTMLDocument.K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.8.1:2)

    Please help me.

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    Also try:
    – switching to the unedited default Theme (Twenty Seventeen.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
    Troubleshooting with your browser. Your browser can help you identify JavaScript issues or conflicts and this article can assist you in doing that diagnosis. This could help identify Visual Editor issues as well.

    Thank you – I followed your suggestion and it worked again when switching to Twenty Seventeen theme, but I need to use my theme so I don’t have to redo my website design. (or at least, I don’t know how to make it look the same without having to re-do it).

    Does this mean this is a theme issue – how can i fix it?

    Thanks,

    Moderator t-p

    (@t-p)

    Does this mean this is a theme issue – how can i fix it?

    Yes.

    Your currently used “bridge” theme is not in the wordpress.org/themes/ directory

    If you use a commercial theme and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    Yes, I bought the theme at Envato market. Thank you so much. I have already contacted the author, I hope they can solve this issue for me.

    I just deactivated a Mailpoet addon in my plugins and that cleared my product editor of errors. Works very well now.

    Just thought I would post that if it helps.

    Moderator t-p

    (@t-p)

    Glad to know it 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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