Title: Editing tools and visual editor problems
Last modified: August 19, 2016

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# Editing tools and visual editor problems

 *  [brandone](https://wordpress.org/support/users/brandone/)
 * (@brandone)
 * [15 years, 10 months ago](https://wordpress.org/support/topic/editing-tools-and-visual-editor-problems/)
 * Hey guys,
 * We’ve been running [http://www.trunkjunkquarterly.com](http://www.trunkjunkquarterly.com)
   for some time now. Every now and again we come accross a few small problems but
   always seem to fix it. This one however is being a real BASTARD! For some very
   strange reason, none of the bottons other than the general navigation and logout
   buttons etc work. When you click on any of the tool box buttons, or help buttons
   etc, nothing happens. The visual editor also doesn’t work for some strange reason.
   Anyone had a problem like this before? We’ve tried the usual things like clearing
   chache’s, and de-activating plugins etc.
 * Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [15 years, 10 months ago](https://wordpress.org/support/topic/editing-tools-and-visual-editor-problems/#post-1623609)
 * Have you tried:
 * – switching to the default theme to rule out any theme-specific problems?
 * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause
   problems.
 * – re-uploading the wp-admin and wp-includes folders from a **fresh** download
   of WordPress?
 * – increasing the available memory?
    [http://wordpress.org/extend/plugins/memory-bump/](http://wordpress.org/extend/plugins/memory-bump/)
   [http://wordpress.org/support/topic/253495#post-1017842](http://wordpress.org/support/topic/253495#post-1017842)
 *  Thread Starter [brandone](https://wordpress.org/support/users/brandone/)
 * (@brandone)
 * [15 years, 10 months ago](https://wordpress.org/support/topic/editing-tools-and-visual-editor-problems/#post-1623633)
 * Thanks once again Esmi, will give it a go!
 *  Thread Starter [brandone](https://wordpress.org/support/users/brandone/)
 * (@brandone)
 * [15 years, 10 months ago](https://wordpress.org/support/topic/editing-tools-and-visual-editor-problems/#post-1623635)
 * Hey Esmi,
 * I just updated it to the new version. The tool bars etc are all working, but 
   any “pop-up” tools don’t. For example, when I go to add a media file, when I 
   click on the tool bar option, it actually redirects me to the upload page, rather
   than have the upload tool “pop-up” in front of the editing page I’m currently
   in. Have you experience something like this before?
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [15 years, 10 months ago](https://wordpress.org/support/topic/editing-tools-and-visual-editor-problems/#post-1623679)
 * Yes – it’s normally a theme or plugin issue. On rare occasions, it’s been a symptom
   of a hack. Have you tried switching to the TwentyTen theme?
 *  Thread Starter [brandone](https://wordpress.org/support/users/brandone/)
 * (@brandone)
 * [15 years, 10 months ago](https://wordpress.org/support/topic/editing-tools-and-visual-editor-problems/#post-1623758)
 * Yeh just gave it a go then. Still exactly the same problem. it’s frustrating 
   because it’s probably the smallest little issue, but I just don’t have the knowledge
   to know what to look for. Any chance you know of someone who would be willing
   to log in to our account and fix it?
 *  Thread Starter [brandone](https://wordpress.org/support/users/brandone/)
 * (@brandone)
 * [15 years, 10 months ago](https://wordpress.org/support/topic/editing-tools-and-visual-editor-problems/#post-1623759)
 * Or think it may have something to do with being on a MAC?

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Editing tools and visual editor problems’ is closed to new replies.

## Tags

 * [visual editor](https://wordpress.org/support/topic-tag/visual-editor/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 6 replies
 * 2 participants
 * Last reply from: [brandone](https://wordpress.org/support/users/brandone/)
 * Last activity: [15 years, 10 months ago](https://wordpress.org/support/topic/editing-tools-and-visual-editor-problems/#post-1623759)
 * Status: not resolved

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