Editing diagram problems

Resolved paulus244
(@paulus244)

4 years, 5 months ago

Hi,

When I click on the image in the backend and click on Drawlt icon, a window will open (with the correct title). But the diagram I made isn’t visible? It’s blank canvas?

And when I’ve inserted a hyperlink and click on it, it won’t work?

Viewing 4 replies - 1 through 4 (of 4 total)

Kingdom Creation
(@kingdomcreation)

4 years, 3 months ago

same here!
data in wp_postmeta says “A” for _wp_attachment_metadata. I believe there might be an issue while saving the draw.io xml data to meta data array.

WordPress 4.8.1
Tested without other plugins!
Plugin Author assortedchips
(@assortedchips)

4 years, 2 months ago
It looks like there are now multiple cases of this happening. Can you tell me what other plugins you also have installed? What wordpress version are you currently using (is it 4.7.5 as listed in your support info)? I’ll try this out with as similar of an installation as possible.

Thanks Kingdom, I’ll try with a fresh 4.8.1 version without any plugins also.
- This reply was modified 4 years, 2 months ago by assortedchips.
Plugin Author assortedchips
(@assortedchips)

4 years, 2 months ago

I can’t seem to reproduce the problem right now. Is there any other info you can provide? For example, did this used to work for you, but now it is not? Or is this a fresh installation that is not working? Or an old installation, but a new install of this plugin?

I tried a fresh install of WordPress 4.8.1 without any changes other than installing this DrawIt plugin, and it worked for me. I tried an older WordPress 4.7.5 install that I already had, and it worked fine there too.

Plugin Author assortedchips
(@assortedchips)

4 years, 2 months ago

Regarding links in images:
Links can only be added to SVG images. Please see the FAQ regarding links and SVG images either in the Settings page for your DrawIt installation or by going here: https://wordpress.org/plugins/drawit/#faq

Regarding the diagram not showing up when you try to edit it:
We’ll be tracking this problem in this other thread, please try the steps outlined there and reply in that thread with any updates: https://wordpress.org/support/topic/drawing-not-editable/