Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » Edit Thumbnail Not Working

  • I just downloaded Nextgen gallery AGAIN to see if they have fixed any of the issues. Why doesn’t the customize Thumbnail edit work? When I click on it I get a box pop up and its white? No image… nothing? Just a border at the top saying Customize Thumbnail.
    Does this feature only work with Nextgen Plus or Pro?
    A reply would be appreciated

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author photocrati

    (@photocrati)

    @darren823 – There are no features or options in NextGEN Gallery that require NextGEN Plus or NextGEN Pro to be installed and activated. Our Plus/Pro plugins extend the functionality of NextGEN Gallery.

    As to the issue with you not being able to edit thumbnails on your site, without more details I cannot offer much assistance. Although in most cases, this has been found to be a conflict with another active plugin in the past and may still be the case now on your site.

    Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    I have tried all the above and still all I get is a blank white pop up screen
    I even tried it on Theme twenty thirteen and twenty fourteen.
    This makes the plugin un-useable for us.
    All Plugins deactivated cache cleared new theme.
    Suggestions?

    Deleting again, as usual no support…. its still junk
    0 out of 5

    Plugin Author photocrati

    (@photocrati)

    @darren823 – We can understand you not using our plugin based on the experience you are having, unfortunately we can only troubleshoot so far within these forums. If you do re-install NextGEN Gallery and continue to have issues please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic, or the appropriate new topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

    loosefast

    (@loosefast)

    Having the same problem, Edit Thumbnail opens a blank overlay window, but when I open the Edit Thumbnail link in a new browser tab, it leads to a 403 Access denied screen. This is for a site on a Litespeed server, if that helps. Thanks for your great plugin!

    Plugin Author Imagely

    (@imagely)

    @loosefast – Please start your own topic so we can try to help you with your specific issue on your specific site.

    See https://make.wordpress.org/support/handbook/forum-welcome/#post-in-the-best-place

    Thanks!

    – Cais.

    loosefast

    (@loosefast)

    just did so
    thanks

    Plugin Author Imagely

    (@imagely)

    @loosefast – Thanks!

    – Cais.

Viewing 8 replies - 1 through 8 (of 8 total)
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