Title: Edit Thumbnail Button Not Working
Last modified: February 21, 2022

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# Edit Thumbnail Button Not Working

 *  Resolved [jsmxrf](https://wordpress.org/support/users/jsmxrf/)
 * (@jsmxrf)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/edit-thumbnail-button-not-working/)
 * Hi, I’m running NextGEN 3.23, WP 5.9 and the “Edit Thumb” button is not working.
   It brings up a blank window, and I am unable to edit anything. I tried deactivating
   and deleting NextGEN and reinstalling it and it still does not work.
    -  This topic was modified 4 years, 3 months ago by [jsmxrf](https://wordpress.org/support/users/jsmxrf/).

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [Jaime Segura](https://wordpress.org/support/users/jaimeimagely/)
 * (@jaimeimagely)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/edit-thumbnail-button-not-working/#post-15388611)
 * Hi, I’ll be glad to help.
 * You can test for conflicts first, deactivate all your other plugins and test 
   the edit button again, if it works then it is a plugin conflict, start reactivating
   one plugin at a time and testing after each to find the culprit.
 * The edit thumb function is currently working fine for me on WP 5.9, with PHP 
   7.x 8.0 and 8.1
 * Please share your results, if you find a conflict, let us know what the plugin
   is so we can create a bug report.
 *  Thread Starter [jsmxrf](https://wordpress.org/support/users/jsmxrf/)
 * (@jsmxrf)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/edit-thumbnail-button-not-working/#post-15388766)
 * Thanks Jaime, I deactivated everything and the Edit Thumb button still produced
   a blank window.
 *  Plugin Contributor [Imagely](https://wordpress.org/support/users/imagely/)
 * (@imagely)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/edit-thumbnail-button-not-working/#post-15389992)
 * Hi [@jsmxrf](https://wordpress.org/support/users/jsmxrf/),
 * Could you please try re-installing NextGen Gallery to see if that’ll change anything?
 *  Thread Starter [jsmxrf](https://wordpress.org/support/users/jsmxrf/)
 * (@jsmxrf)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/edit-thumbnail-button-not-working/#post-15391345)
 * I have tried that already and it doesn’t change anything. I’ll also note I’ve
   tried this with Edge, Firefox, and Chrome.
 *  Plugin Contributor [Imagely](https://wordpress.org/support/users/imagely/)
 * (@imagely)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/edit-thumbnail-button-not-working/#post-15394070)
 * Hi [@jsmxrf](https://wordpress.org/support/users/jsmxrf/),
 * Could you also please try temporarily switching to a theme from the Twenty series?
 *  Thread Starter [jsmxrf](https://wordpress.org/support/users/jsmxrf/)
 * (@jsmxrf)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/edit-thumbnail-button-not-working/#post-15396842)
 * I tried switching the theme, editing the thumbs is still blank.
 *  Plugin Contributor [Imagely](https://wordpress.org/support/users/imagely/)
 * (@imagely)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/edit-thumbnail-button-not-working/#post-15398356)
 * Hi [@jsmxrf](https://wordpress.org/support/users/jsmxrf/),
 * Feel free to reach our support assistance directly at [https://www.imagely.com/report-bug/](https://www.imagely.com/report-bug/)
   mentioning this thread’s URL and we’ll have a look at it.
 *  [jezicek](https://wordpress.org/support/users/jezicek/)
 * (@jezicek)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/edit-thumbnail-button-not-working/#post-15477218)
 * Hello Support-Team,
    I also have this problem but in another way. If I use the
   admin-account I can see the NextGen icon in the sidebar and it works properly.
   If I log in with the editor profile the NextGen icon is missing in the sidebar
   anfd if I try to insert a NextGen gallery into the page a blank window appears.
   What could be the reason? Thanks

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Edit Thumbnail Button Not Working’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

## Tags

 * [nextgen](https://wordpress.org/support/topic-tag/nextgen/)
 * [thumbnail](https://wordpress.org/support/topic-tag/thumbnail/)

 * 8 replies
 * 4 participants
 * Last reply from: [jezicek](https://wordpress.org/support/users/jezicek/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/edit-thumbnail-button-not-working/#post-15477218)
 * Status: resolved