Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » Edit Thumb not working

  • Resolved doctordada


    Since NextGEN Gallery updated to 3.3.10, I have been unable to edit thumbnails. The overlay window that appears says “Select the area for the thumbnail from the picture below.” but the picture is to the RIGHT and an area cannot be selected.
    I have tested it in Firefox (79.0), Chrome (84.0.4147.125) and Safari (12.1.2).
    I am running WordPress 5.5 on MacOS 10.12.6.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • I am having the same problem.
    I also have tested it in Firefox (79.0), Chrome (84.0.4147.125)
    I am running WordPress 5.5 on Windows 10 64-bit, on two different computers.

    • This reply was modified 6 months, 3 weeks ago by .

    Similar problem
    I get the page, where the thumbnails gallery should be displayed with a blank text saying
    [Invalid short code]

    The fix was, first downgrading to 3 3 6, then edit the page, delete the old short code and add a new one.
    Somehow it worked for me, even though the link on the live page “show slideshow” is still glitched.

    • This reply was modified 6 months, 3 weeks ago by andreadelriva.
    Plugin Support mihai-imagely


    Hi everyone,

    We have verified and it looks like a valid problem that we have reported for our developers. This one will have a high priority and I am pretty sure that the fix will get included in the next NGG update.

    In case that you want to roll back to the previous version of NextGen Gallery, you can download it from then go to your site’s “Dashboard -> Plugins”, deactivate and delete the current version of NextGgen Gallery ( this is a safe procedure and you will not lose any galleries or settings ) then install and activate

    Sorry for the inconveniences

    Thread Starter doctordada


    Thanks for this. I guess I’ll close (“resolve”) the topic now?

    Plugin Support mweichert


    Has everyone here having this issue dequeued jquery migrate?

    Thread Starter doctordada


    I can confirm that NextGEN Gallery 3.3.11 has fixed the “Edit thumb” bug. Thanks @mihaiimagely and developers.


    I think this is still happening? I’m using Version 3.4.7 and if I try to edit image thumbnail, there is a modal opening but nothing else loading.

    Do you guys have a fix for this as well?

Viewing 7 replies - 1 through 7 (of 7 total)
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