Support » Theme: Spacious » edit problem

  • bcpen

    (@bcpen)


    I have a strange problem with the latest version of the theme. After install i like to update and click on customize (menu) the website loads fine and on the left hand side i see the options like background image etc etc.
    But the strange thing is that i cant get the blue icon next to for example Spacious is incredibly spacious with a clean responsive design. to work. Nothing happens, same with the other blue edit buttons.
    I have the previous theme working fine (blue edit buttons working)

    Can someone give me some direction what goes wrong here?

    tried (different browser / deactivate plugins / changed from local server to a live server)

    thanks
    bc

    • This topic was modified 1 year ago by bcpen. Reason: edit things i tried

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • wpquestions789

    (@wpquestions789)

    I am having the SAME exact problem with the theme, and it just started – there have been a lot of updates to wordpress/plugins with the new wordpress version that was recently released. It happens when you are on the homepage and hit the customize button, it used to be that you could click on any blue button pencil icon next to all the elements and you could modify that part of the website to edit, ie click on the blue button for logo and it would open the change logo menu option, or if click on the change element for testimonial and it would open the widget to edit. When I first login it lets me change a FEW things like before but when I hit the blue pencil looking icon button but once I click on the CHANGE CALL TO ACTION blue pencil looking icon it freezes everything up and I cannot get ANY of the blue buttons to work after that. Please advise. Thanks!

    wpquestions789

    (@wpquestions789)

    Forgot to add …this issue started occurring about a week ago (before the Version: 1.7.7 was installed today, I was just hoping todays update would fix it – it did not so I thought I would post)

    Hi @bcpen
    Can you provide your site URL and a screenshot so that we can assist you better with this issue?
    Thanks and Regards

    Thread Starter bcpen

    (@bcpen)

    Hi

    It it is now on localhost. @wpquestions789 do you have it online?

    thanks
    w

    Thread Starter bcpen

    (@bcpen)

    mailed you through your chat option on your website with extra information.
    thanks
    w

    wpquestions789

    (@wpquestions789)

    Has this issue been resolved – I am still having the same problem and would like to know the solution? Thanks!

    Thread Starter bcpen

    (@bcpen)

    I have not heard anything back yet

    Hi @bcpen @wpquestions789

    Has your issue been resolved as of yet or are you still facing the issue? Do let us know if we’ve missed your query and we will gladly help you resolve it.

    Regards,
    ThemeGrill

    I am still having the same problem and someone else recently said they were experiencing this as well…
    https://wordpress.org/support/topic/i-cant-edit-the-widget-when-i-click-on-the-pencil-nothing-happens-any-soluti/

    Hi @wpquestions789

    We apologize for missing your query. For this issue have you tried disabling all the plugin as sometimes a plugin conflict generates such issues? You can try to disable all the plugins in your site and check once. Then you can enable them one by one to locate the plugin generating the issue and let me know. You can refer to this for more help on this: https://docs.themegrill.com/knowledgebase/detecting-a-faulty-plugin/

    Let me know once you’ve done this!

    Regards,
    ThemeGrill

Viewing 10 replies - 1 through 10 (of 10 total)
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