Support » Fixing WordPress » Edit Page: 'Visual' view and 'Add Media' not working.

  • Firstly only the ‘Text‘ view is working. Nothing happens when the ‘Visual‘ tab is clicked. I cannot ‘Insert into page‘ a picture from the Media Library having pressed the ‘Add Media‘ button. Would appreciate your help please.

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  • Moderator t-p

    (@t-p)

    – Have tried clearing cache? Also, try different browser.
    – Does this occur when you use the default theme (Twenty Twelve) with NO plugins?
    To check, try:

    -deactivating ALL plugins (yes, all) temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – To rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.

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