Edit order and invoice

  • Resolved inzerat

    (@inzerat)


    4 years, 3 months ago

    Hello:

    1. the customer makes an order
    2. he will call me on the phone to ask me to add another product to his order
    3. ok, I open an order and add another product and click to recalculate – https://cutt.ly/ery47jx
    4. the invoice is always the same and contains only 2 original products .. even if I add a note it will not appear on the invoice … missing any way or button how I could update the invoice

    when I create an order from the beginning in administration, the update invoice button exists …. why does it not work if the customer makes the order?

Viewing 4 replies - 1 through 4 (of 4 total)
  • maximvanmaanen

    (@maximvanmaanen)

    4 years, 3 months ago

    Hey Inzerat,

    When the invoice is made, is it sent? You cannot edit an invoice once it is sent, unless you change the sent status back to unsent. We’re probably misunderstanding you here, so if you could please give a more detailed description we’ll try to look in to it for you.

    maximvanmaanen

    (@maximvanmaanen)

    4 years, 3 months ago

    No response, closing this.

    carlos23sk

    (@carlos23sk)

    4 years, 1 month ago

    I have the same problem. Somebody help me please?

    Plugin Author Bas Elbers

    (@baaaaas)

    4 years, 1 month ago

    You can check the FAQ. By design the invoice cannot be updated when is has been sent, but as you can read in the FAQ, there is a workaround.

    Let me know is this resolved your issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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