Title: Edit digital product file Last modified: August 27, 2021 --- # Edit digital product file * Resolved [lenamtl](https://wordpress.org/support/users/lenamtl/) * (@lenamtl) * [4 years, 8 months ago](https://wordpress.org/support/topic/edit-digital-product/) * Hi, * I have digital product in PDF format. Sometimes I need to update the file and upload a new file. * I did this recently and the link was no more available for the person who has bought it previously. * I can I prevent this and what is the recommend method to update without causing problem.I thought I should just replace the file with the same name… * Note when I tried to add the file again into the order / files the syntax link was different. before the link was ….myfile_1211.pdf and not it display like this …myfile.pdf: myfile_1211.pdf * Is it normal, is this something new since the latest update? * Thanks - This topic was modified 4 years, 8 months ago by [lenamtl](https://wordpress.org/support/users/lenamtl/). Viewing 4 replies - 1 through 4 (of 4 total) * [melinda a11n](https://wordpress.org/support/users/melindahelt/) * (@melindahelt) * Automattic Happiness Engineer * [4 years, 8 months ago](https://wordpress.org/support/topic/edit-digital-product/#post-14819579) * Hi there! * Did you follow the steps at [https://docs.woocommerce.com/document/digital-downloadable-product-handling/#what-happens-if-i-edit-a-downloadable-product-files-after-customers-have-purchased-it](https://docs.woocommerce.com/document/digital-downloadable-product-handling/#what-happens-if-i-edit-a-downloadable-product-files-after-customers-have-purchased-it) * If so, could you please send a screenshot outlining the syntax issue you are seeing? * Thread Starter [lenamtl](https://wordpress.org/support/users/lenamtl/) * (@lenamtl) * [4 years, 8 months ago](https://wordpress.org/support/topic/edit-digital-product/#post-14820549) * Hi, * Because the file was removed and the link no good anymore I go to the order page and give access to the file. Once done I see this [https://www.mysite.com/wp-content/uploads/2021/08/](https://www.mysite.com/wp-content/uploads/2021/08/)** myfile.pdf:** myfile-pno7ss.pdf * Is this normal because Usually digital files from other order look like this [https://www.mysite.com/wp-content/uploads/2021/08/myfile2-yyo7ss.pdf](https://www.mysite.com/wp-content/uploads/2021/08/myfile2-yyo7ss.pdf) * I’m using the latest WP/WOO version. * I would need to update the digital file from time to time, so I cannot update all order manually this not making sense. * Should I update the file manually overwite the file using FTP will it work ok? * I’m now also thinking should I use Cloud link (S3) but I’m looking something secure too.. * Any solution is welcome ! * [Martyn J. a11n](https://wordpress.org/support/users/martynmjones/) * (@martynmjones) * [4 years, 8 months ago](https://wordpress.org/support/topic/edit-digital-product/#post-14823542) * Hey there! * > I go to the order page and give access to the file. > Once done I see this [https://www.mysite.com/wp-content/uploads/2021/08/myfile.pdf](https://www.mysite.com/wp-content/uploads/2021/08/myfile.pdf): > myfile-pno7ss.pdf * That URL doesn’t look correct for how a downloadable file should appear. It looks like there may be an issue with how your URL has been entered. * I would recommend you check the downloadable file settings in your product to ensure the URL is correct. * > I would need to update the digital file from time to time, so I cannot update > all order manually this not making sense. * If you [update the existing information](https://docs.woocommerce.com/document/digital-downloadable-product-handling/#what-happens-if-i-edit-a-downloadable-product-files-after-customers-have-purchased-it) on your digital product to change the name and/ or file URL, your customers who have already purchased that product will be able to access the new file. * So you would not need to go through and edit any orders you would only need to update your product settings. * > Should I update the file manually overwite the file using FTP will it work > ok? * That is definitely another option! WooCommerce will let users download the file you’ve specified on your webserver. If you overwrite that file then your customers will be able to download the newer version. * I hope that helps! * Kind regards, - This reply was modified 4 years, 8 months ago by [Martyn J. a11n](https://wordpress.org/support/users/martynmjones/). * Thread Starter [lenamtl](https://wordpress.org/support/users/lenamtl/) * (@lenamtl) * [4 years, 8 months ago](https://wordpress.org/support/topic/edit-digital-product/#post-14823611) * Hi, * I figure out about the product url. I go back to the digital product and the name of the product was the url I don’t know what happen but I delete the entry en enter the name and select the file. Then now I go back to the order and add the access permission to the file and this is ok now. * Next time I add a digital product i will pay attention to this, not sure how this could happened. - This reply was modified 4 years, 8 months ago by [lenamtl](https://wordpress.org/support/users/lenamtl/). Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Edit digital product file’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [link](https://wordpress.org/support/topic-tag/link/) * 4 replies * 3 participants * Last reply from: [lenamtl](https://wordpress.org/support/users/lenamtl/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/edit-digital-product/#post-14823611) * Status: resolved