Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » Edit button in wordpress editor not working

  • Hi
    Once a gallery is inserted into a page, if you want to go back and edit that gallery by clicking on the “edit gallery icon” it does not work. Any ideas?

    Tried deactivating and activating, also deactivated cache plugin, refreshed browsers but still no luck.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Imagely

    (@imagely)

    @webkaz – Can you provide any additional context on this issue? What are you seeing happen when you click on the edit icon?

    Please try deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN Gallery plugin(s)?

    If this fixes the problem it was likely one of the deactivated plugins causing the issue. Now, retrace your steps activating each plugin (one at a time) and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating the plugins as it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases, it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Hi Cais

    When I click on the edit Icon, it then sticks to the mouse and hovers with it.

    I will do the test you mentioned. However also noticed the hosting this is on only has php 5.5, could this be the issue?

    Thank you

    Plugin Author Imagely

    (@imagely)

    @webkaz – The PHP version should not be an issue here. Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)
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