Support » Plugin: Easy Digital Downloads » EDD Downloads giving blank plugin file after successful checkout

  • Resolved saurabhd

    (@saurabhd)


    There is one strange issue I am facing at my store where I sell WordPress Premium Plugins. Customer is not able to download the plugin file though I confirm its already there in the uploads/edd folder.

    I have already tried to delete the existing download from edit page and then again added one new but still, it didn’t work.

    I am adding the system info below.

    ### Begin System Info (Generated 2019-08-28 06:32:18) ###
    
    -- Site Info
    
    Site URL:                 https://store.axelerant.com
    Home URL:                 https://store.axelerant.com
    Multisite:                No
    
    -- Hosting Provider
    
    Host:                     DBH: database.internal, SRV: store.axelerant.com
    
    -- User Browser
    
    Platform:                 Apple 
    Browser Name:             Chrome  
    Browser Version:          76.0.3809.100 
    User Agent String:        Mozilla/5.0 (Macintosh; Intel Ma 
    			  c OS X 10_14_6) AppleWebKit/537.
                              36 (KHTML, like Gecko) Chrome/76
                              .0.3809.100 Safari/537.36
                              
    -- WordPress Configuration
    
    Version:                  5.2.1
    Language:                 en_US
    Permalink Structure:      /%postname%/
    Active Theme:             Vendd Child 
    Parent Theme:             Vendd 1.0
    Show On Front:            page
    Page On Front:            Axelerant, Deployed on 60,000 Websites (#18706)
    Page For Posts:           Blog (#110)
    ABSPATH:                  /app/wp/
    Remote Post:              wp_remote_post() works
    Table Prefix:             Length: 3   Status: Acceptable
    WP_DEBUG:                 Disabled
    Memory Limit:             40M
    Registered Post Stati:    publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, abandoned, processing, active, inactive, recovery, recovered
    
    -- EDD Configuration
    
    Version:                  2.9.14
    Upgraded From:            1.5
    Test Mode:                Disabled
    AJAX:                     Enabled
    Guest Checkout:           Enabled
    Symlinks:                 Disabled
    Download Method:          Direct
    Currency Code:            USD
    Currency Position:        before
    Decimal Separator:        .
    Thousands Separator:      ,
    Upgrades Completed:       upgrade_payment_taxes,upgrade_customer_payments_association,sl_add_bundle_licenses,upgrade_user_api_keys,remove_refunded_sale_logs,sl_deprecate_site_count_meta,update_file_download_log_data
    Download Link Expiration: 72 hour(s)
    
    -- EDD Page Configuration
    
    Checkout:                 Valid
    Checkout Page:            https://store.axelerant.com/checkout/
    Success Page:             https://store.axelerant.com/checkout/confirmation/
    Failure Page:             https://store.axelerant.com/checkout/transaction-failed/
    Downloads Slug:           /downloads
    
    -- EDD Gateway Configuration
    
    Enabled Gateways:         PayPal Standard
    Default Gateway:          PayPal Standard
    
    -- EDD Tax Configuration
    
    Taxes:                    Disabled
    Tax Rate:                 0
    Display On Checkout:      Displayed
    Prices Include Tax:       No
    Country / State Rates:    
                              Country: , State: , Rate: 
    
    -- WordPress Active Plugins
    
    Active Directory Integration: 1.1.8
    Antispam Bee: 2.9.1
    BCC Everything: 1.1.2
    Classic Editor: 1.5
    Disqus for WordPress: 3.0.17
    Duplicate Post: 3.2.2 (needs update - 3.2.3)
    Easy Digital Downloads: 2.9.14 (needs update - 2.9.16)
    Easy Digital Downloads - Download Email Attachments: 1.1
    Easy Digital Downloads - Guest Registration: 1.7
    Easy Digital Downloads - Manual Purchases: 1.9.3
    Easy Digital Downloads - Purchase Gravatars: 1.0.4
    Easy Digital Downloads - Sales Recovery: 1.3.7RC3
    Easy Digital Downloads - Software Licenses: 3.4.6
    EDD Receipts BCC: 1.0
    Email Login: 4.6.4
    Enable Media Replace: 3.2.9 (needs update - 3.3.5)
    Frosty Media (License Manager): 1.1.0
    Google Analyticator: 6.5.4
    If Modified Since Header: 1.2.5
    Imsanity: 2.4.2 (needs update - 2.4.3)
    Media Search Enhanced: 0.8.0
    Page-list: 5.1
    PayPal Donations: 1.9.5
    Public Post Preview: 2.8.0 (needs update - 2.9.0)
    Redirection: 4.2.3 (needs update - 4.3.3)
    Scissors and Watermark: 3.2.1
    Search Regex: 1.4.16
    Testimonials Widget Premium: 2.2.1RC7
    WPBakery Visual Composer (Artbees Modified Version): 4.11.1
    
    -- WordPress Inactive Plugins
    
    Akismet Anti-Spam: 4.1.2
    Display PHP Version: 1.5
    Easy Digital Downloads - Braintree: 1.0.1
    Easy Digital Downloads - External Products: 1.1.0
    Easy Digital Downloads - Social Login: 1.6.1
    Easy Digital Downloads - Xero: 1.2.12
    Hello Dolly: 1.7.2
    MainWP Child: 3.5.7
    Slack: 0.6.0
    Slack Contact Form 7: 0.2.0
    Slack EDD: 0.1.0
    Slack Testimonials Widget: 0.0.1
    Yoast SEO: 11.2 (needs update - 11.9)
    
    -- Webserver Configuration
    
    PHP Version:              7.3.4
    MySQL Version:            5.5.5
    Webserver Info:           nginx
    
    -- PHP Configuration
    
    Memory Limit:             256M
    Upload Max Size:          64M
    Post Max Size:            64M
    Upload Max Filesize:      64M
    Time Limit:               300
    Max Input Vars:           3000
    Display Errors:           N/A
    PHP Arg Separator:        &
    
    -- PHP Extensions
    
    cURL:                     Supported
    fsockopen:                Supported
    SOAP Client:              Installed
    Suhosin:                  Not Installed
    
    -- Session Configuration
    
    EDD Use Sessions:         Enabled
    Session:                  Disabled
    
    ### End System Info ###
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Viewing 4 replies - 1 through 4 (of 4 total)
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