Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » Edd Checkout does not work after activate Awesome Support

  • Resolved cschmitt91

    (@cschmitt91)


    Hi,
    I realy like to use ure plugin.
    I have a multisite where I want to use it.

    It works like a charm for my custom support page. The logged in User can see his support tickets and can create new ones.

    But also I use easy digital downloads for selling my product.
    When I active Awesome Support and put a product to my shopping cart and go to the checkout page, I’m getting the message “your shopping cart is empty”.
    When I deactivate Awesome Support, the shopping cart is filled.

    What can I do?

    Notice:
    For getting EDD to work, I had to add the following setting to my wp-config file:
    define( ‘EDD_USE_PHP_SESSIONS’, false );

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    Hello:

    We tried duplicating this issue on our servers and could not do it. We tried it with and without the EDD_USE_PHP_SESSIONSflag.

    What other plugins do you have configured? Can you disable all the other ones and just leave awesome support and edd enabled? Does the issue happen then?

    Thanks.

    Thread Starter cschmitt91

    (@cschmitt91)

    Hi, thanks for your answer.

    I tried to duplicate the issue on my local pc. And as you said, there it worked fine.
    Then I figured out, that the issue only occures, when I activate the plugin for the whole network.
    But when I activate the plugin for each part of my multisite step by step, It seems to work like a charme.

    So, as I said, only when I activate the plugin for the whole network in the network-managemend, the issue occours

    Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    Ah, I missed the part about MULTISITE in your question. Yes, AS should be activated on every site individually – it should not be network activated. There are not network specific features anyway.

    Glad you figured it out!

    Thread Starter cschmitt91

    (@cschmitt91)

    Thanks for your answers 🙂

    Plugin Author awesomesupport

    (@awesomesupport)

    You’re welcome!

Viewing 5 replies - 1 through 5 (of 5 total)
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