Activating EDD 22.214.171.124 disables the normal WP full screen editing on my site. Any workarounds or fixes that I can use?
I’m new to EDD and don’t know if earlier versions would have also had this problem. I may also be making some newbie error with EDD.
Any help would be welcome.
Does it only happen on the Downloads post type or all pages?
I just tested on my local install and the Fullscreen editor is working fine for me.
I noticed it on an ordinary (not Downloads) page. I have tried turning off all other plugins and switching to Twenty Eleven and I still get the same behavior.
When you say it disables the editor, what exactly do you mean? Does the button go away? Does clicking the button not do anything?
The button is still there but does nothing when clicked. I have tried this in Firefox, Safari and Chrome (all on Mac OX 10.8 on a MacBook Pro and a Mac Pro) with the same result: Activate EDD and the button stops working. Deactivate EDD and the button works again.
I’ve looked in the firebug console and found no reported errors.
I would be happy to attempt any debugging ideas you might suggest.
Hmm, interesting. Can you post your System Info? Go to Downloads > System Info and copy it here.
Please note that this a development site without public access. If you need access, we can sort that out offline.
### Begin System Info ###
## Please include this information when posting support requests ##
EDD Version: 126.96.36.199
WordPress Version: 3.5.1
Ajax Enabled: Yes
jQuery Validation: No
Guest Checkout Enabled: Yes
Taxes Enabled: No
Local Taxes Only: No
Taxes After Discounts: No
Browser Name: Safari
Browser Version: 6.0.2
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_8_2) AppleWebKit/536.2
6.17 (KHTML, like Gecko) Version
PHP Version: 5.3.3-7+squeeze14
MySQL Version: 5.1.63-0+squeeze1
Web Server Info: Apache/2.2.16 (Debian)
PHP Memory Limit: 256M
PHP Post Max Size: 8M
PHP Time Limit: 30
WP Table Prefix: Length: 5 Status: Acceptable
Show On Front: posts
Page On Front: #0
Page For Posts: #0
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Only Cookies: On
WordPress Memory Limit: 40MB
DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
Easy Digital Downloads: 188.8.131.52
### End System Info ###
Everything there looks good.
Does it happen on all post types?
Every one that I have tested.
I also just ran the activate/deactivate test on Windows 7 with IE via VMFusion. Same result.
I just tried a fresh install of WP 3.5.1 on a second server, Twenty Twelve theme, and EDD 184.108.40.206 as the only active plugin. I get the same result. With EDD active, nothing happens with the fullscreen button (in Visual or Text mode). With it deactivated, the button works.
Weird. I’m going to ping a few other users and see if they can replicate it, since everything works perfectly for me.
I’ve had 5 other users test and all confirmed it’s working perfectly fine for them.
Was the second server on the same host?
Good to hear it is working fine for the others. I’ll be delighted to find out whatever is my particular issue.
The second server was on a different host with a different flavor of linux.
I’m thinking of installing an older version and then upgrading. How far back could I go and still have it work on WP 3.5.1?
I tried a clean install of WP 3.5.1 and then added EDD 220.127.116.11 and got the same behavior.
I added EDD 18.104.22.168 to a local MAMP system runing WP 3.4 and got the same behavior.
When it works for you, what OS and version and browser are you using?
What settings do you have in EDD?
Have you tried a clean install of WP and then a fresh add of EDD?
I’d really like to use EDD and I’d like to get this issue cleared before I do more development on setting up my download system.
Thanks for your help (and for creating/maintaining this awesome plugin in the first place!)
I think I may have just found what is causing this. Can you try applying this fix? https://github.com/pippinsplugins/Easy-Digital-Downloads/commit/d9f47ea07b5b90142961ec520974cf67e24eef24
I test EDD extensively with all browsers and all OSs nearly every day.
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