Support » Plugin: Easy Digital Downloads » EDD interferes with full screen editing of posts/pages

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Author Pippin Williamson


    Does it only happen on the Downloads post type or all pages?

    I just tested on my local install and the Fullscreen editor is working fine for me.

    I noticed it on an ordinary (not Downloads) page. I have tried turning off all other plugins and switching to Twenty Eleven and I still get the same behavior.

    Plugin Author Pippin Williamson


    When you say it disables the editor, what exactly do you mean? Does the button go away? Does clicking the button not do anything?

    The button is still there but does nothing when clicked. I have tried this in Firefox, Safari and Chrome (all on Mac OX 10.8 on a MacBook Pro and a Mac Pro) with the same result: Activate EDD and the button stops working. Deactivate EDD and the button works again.

    I’ve looked in the firebug console and found no reported errors.

    I would be happy to attempt any debugging ideas you might suggest.

    Plugin Author Pippin Williamson


    Hmm, interesting. Can you post your System Info? Go to Downloads > System Info and copy it here.

    Please note that this a development site without public access. If you need access, we can sort that out offline.


    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multi-site: No


    EDD Version:
    WordPress Version: 3.5.1

    Ajax Enabled: Yes
    jQuery Validation: No
    Guest Checkout Enabled: Yes

    Checkout: Valid

    Taxes Enabled: No
    Local Taxes Only: No
    Taxes After Discounts: No

    Platform: Apple
    Browser Name: Safari
    Browser Version: 6.0.2
    User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
    c OS X 10_8_2) AppleWebKit/536.2
    6.17 (KHTML, like Gecko) Version
    /6.0.2 Safari/536.26.17

    PHP Version: 5.3.3-7+squeeze14
    MySQL Version: 5.1.63-0+squeeze1
    Web Server Info: Apache/2.2.16 (Debian)

    PHP Memory Limit: 256M
    PHP Post Max Size: 8M
    PHP Time Limit: 30

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 5 Status: Acceptable

    Show On Front: posts
    Page On Front: #0
    Page For Posts: #0

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: On

    WordPress Memory Limit: 40MB
    FSOCKOPEN: Your server supports fsockopen.


    Easy Digital Downloads:



    ### End System Info ###

    Plugin Author Pippin Williamson


    Everything there looks good.

    Does it happen on all post types?

    Every one that I have tested.

    I also just ran the activate/deactivate test on Windows 7 with IE via VMFusion. Same result.

    I just tried a fresh install of WP 3.5.1 on a second server, Twenty Twelve theme, and EDD as the only active plugin. I get the same result. With EDD active, nothing happens with the fullscreen button (in Visual or Text mode). With it deactivated, the button works.

    Plugin Author Pippin Williamson


    Weird. I’m going to ping a few other users and see if they can replicate it, since everything works perfectly for me.

    Plugin Author Pippin Williamson


    I’ve had 5 other users test and all confirmed it’s working perfectly fine for them.

    Was the second server on the same host?

    Good to hear it is working fine for the others. I’ll be delighted to find out whatever is my particular issue.

    The second server was on a different host with a different flavor of linux.

    I’m thinking of installing an older version and then upgrading. How far back could I go and still have it work on WP 3.5.1?

    Plugin Author Pippin Williamson


    V1.0 should work just fine with WP 3.5.1 🙂

    I tried a clean install of WP 3.5.1 and then added EDD and got the same behavior.

    I added EDD to a local MAMP system runing WP 3.4 and got the same behavior.

    When it works for you, what OS and version and browser are you using?

    What settings do you have in EDD?

    Have you tried a clean install of WP and then a fresh add of EDD?

    I’d really like to use EDD and I’d like to get this issue cleared before I do more development on setting up my download system.

    Thanks for your help (and for creating/maintaining this awesome plugin in the first place!)

    Plugin Author Pippin Williamson


    I think I may have just found what is causing this. Can you try applying this fix?

    I test EDD extensively with all browsers and all OSs nearly every day.

Viewing 15 replies - 1 through 15 (of 19 total)
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