Support » Plugin: Redirection » Ecwid – Issue with redirection

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  • Plugin Author John Godley


    The redirect is working fine and will always work the same regardless of where it is clicked. You should pay attention to the redirect settings and the URL that isn’t working, and make sure it fully matches.

    Thread Starter torpedoecwid


    Thank you for your response.

    The settings on our side matches the url please see the screenshot )

    But irrespective of that, the redirect doesn’t work when we click on the categories thumbnails (Wholeseller)

    Here is the video demonstrating this behaviour:

    But the redirect works if we just copy and paste the link

    Plugin Author John Godley


    A redirect always behaves the same, and has no concept of where it is being clicked.

    Your website is running additional code, probably in JavaScript, that is just changing the browser URL without making a request. You will need to disable that and allow the redirect to function.

Viewing 3 replies - 1 through 3 (of 3 total)
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