Support » Plugin: Redirection » Ecwid – Issue with redirection

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  • Plugin Author John Godley

    (@johnny5)

    The redirect is working fine and will always work the same regardless of where it is clicked. You should pay attention to the redirect settings and the URL that isn’t working, and make sure it fully matches.

    Thread Starter torpedoecwid

    (@torpedoecwid)

    Thank you for your response.

    The settings on our side matches the url please see the screenshot https://ecwid.d.pr/DsA7BC )

    But irrespective of that, the redirect doesn’t work when we click on the categories thumbnails https://mcsie.com/store/ (Wholeseller)

    Here is the video demonstrating this behaviour: https://ecwid.d.pr/BCkT6M

    But the redirect works if we just copy and paste the link https://mcsie.com/store/Wholesaler-c129866752

    Plugin Author John Godley

    (@johnny5)

    A redirect always behaves the same, and has no concept of where it is being clicked.

    Your website is running additional code, probably in JavaScript, that is just changing the browser URL without making a request. You will need to disable that and allow the redirect to function.

Viewing 3 replies - 1 through 3 (of 3 total)
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