Easy to install, drove me crazy to configure

Easy to install, shows up instantly. But issues begin – the bubble expands into a huge chat window, blocks my page. One day it worked one way – two days later it works very differently (and I haven’t touched its config). After install – nice, just a chat window. Two days later looks very different – a huge chat, search for help, start a conversation. I did not create any help database or configured to use help. I just wanted a chat window. Settings are hard to find in menus. No email notifications to me by default. I thought no-one was chatting – a few days later it turns that people were chatting and I got no notification at all. Once I found notification settings, the settings are Nobody and Department selected by the user in the chat. I don’t have any departments, what are you talking about?
The mobile app has surprised me the most. I downloaded it, logged in – it shows no chats, no tickets. But my Tawk.to web interface does show chats and tickets. Claude suggested to me to check the property setting in the mobile app. So I did. I have only one property, but the mobile app showed me having two properties. I switched to the other one – nice, chats showed up. But – wait for it – both properties have exactly have name.

Frustrated doesn’t quite say it. I hope you have a better experience.