Support » Plugin: WooCommerce » ean field gone

  • Resolved miniminimini

    (@miniminimini)


    Hello,
    we were using EAN/ bar code field, but suddenly it disapeared.
    i have tried to switch themes, shut all plugins, but it did not help

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    If I understood correctly, you were using EAN barcode field as visible on your products, is this right?

    To take a better look into this, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    Let us know thanks.

    Thread Starter miniminimini

    (@miniminimini)

    hi,
    we did not display them on the front end, but we use it for xml feed
    and now, we don’t have the field where to put the code at all
    https://drive.google.com/file/d/1-5s9jJXbgW6MwTBhssQMzIfHIeZqM9L6/view?usp=sharing

    
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    Site address (URL): https://dekastar.lt
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    @miniminimini

    Can you try using this guide or this plugin?

    Thread Starter miniminimini

    (@miniminimini)

    when installed the plugin I needed to change some part in Js section which is somehow related to using elementor to show it on variable products, but:
    – i don’t see previuosly added eans
    – i can’t add this new ean field into xml
    – why did the normal field dissapeared? is there any other way to get back the normal barcode field which was present there?

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @miniminimini

    when installed the plugin I needed to..

    Do you mean you installed the EAN for WooCommerce plugin as suggested above? Just to confirm – because I do not see the plugin in your System Status report above.

    If yes, then the plugin’s dedicated forum is the best place for you to get support: https://wordpress.org/support/plugin/ean-for-woocommerce/ . Kindly open a thread in that forum.

    Kindly be aware that this support forum is for questions and issues specifically for the WooCommerce core features.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    This thread has been inactive for a bit, so I’m going to mark it as resolved.

    Feel free to open a new thread if you have any further questions.

    Thread Starter miniminimini

    (@miniminimini)

    Yes the plugin was installed, but i meaan i need to see all old information

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Apologies for the delay here.

    i meaan i need to see all old information

    Hopefully you’ve contacted the plugin team in the regard, as recommended above.

    Cheers

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