Support » Plugin: WooCommerce » ean field gone
ean field gone
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Hello,
we were using EAN/ bar code field, but suddenly it disapeared.
i have tried to switch themes, shut all plugins, but it did not helpI have opened this question before, but it was closed before the solution was found.
New plugin that is installed (which was offered in the post) does not let me see all EAN codes that we have previuosly had on our site, why they were deleted? why the woocommerce field dissapered? how to make the old field to come back?https://wordpress.org/support/topic/ean-field-gone/
The page I need help with: [log in to see the link]
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Hi there,
Thanks for reaching out.
I found that you are using the following plugin on the website:
https://wordpress.org/plugins/ean-for-woocommerce/
It seems like this issue is coming from the plugin you are using. Can you please reach out to the plugin support for that:
https://wordpress.org/support/plugin/ean-for-woocommerce/
why the woocommerce field dissapered? how to make the old field to come back?
Can you please let me know which WooCommerce field is disappeared?
Best,
this plugin was offered by woocommerce plugin support team as a solution (https://wordpress.org/support/topic/ean-field-gone/), which I don’t want, i have deleted it it did not resolve my problem I don’t understand why @oaoyadeyi have offered it for me
previuosly we were able to add ean codes without any plugin and that field just disapeared
i just need that field to be visible again on the site as we have filled ean codes for products and now we can’t see them any moreplease check my question once again as you did not understand it at the first place
the fiel in front end was named as “barcode”
you can see it was there from this snippet
https://drive.google.com/file/d/1-5s9jJXbgW6MwTBhssQMzIfHIeZqM9L6/viewwe were filling the field with ean/barcodes codes
Hi @miniminimini,
First of all, can you clarify where you had this barcode field and how did you add it to your site? Share a link to a page where you used to see the barcode field and now you can’t.
Could you please also share a recent copy of your site’s System Status?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Have a look at your WooCommerce logs to see if there are any related errors. You can find the logs under WooCommerce > Status > Logs (if available).
We look forward to hearing from you.
since the beginning the Barcode field was in variable product fields under variable product description field
logs:
2022-02-10T09:00:26+00:00 INFO Default value changed for ‘date’ column to ‘1000-01-01 00:00:00’ on database table: wp_wcpdf_invoice_number
2022-02-10T09:00:26+00:00 CRITICAL Table ‘u257307173_eP5tj.wp_wcpdf_packing_slip_number’ doesn’t exist
2022-02-10T09:00:26+00:00 INFO Default value changed for ‘date’ column to ‘1000-01-01 00:00:00’ on database table: wp_wcpdf_packing_slip_number### WordPress Environment ### WordPress address (URL): https://dekastar.lt Site address (URL): https://dekastar.lt WC Version: 6.2.1 REST API Version: ✔ 6.2.1 WC Blocks Version: ✔ 6.7.3 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.1.0 Log Directory Writable: ✔ WP Version: 5.9.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: lt_LT External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.26 PHP Post Max Size: 512 MB PHP Time Limit: 240 PHP Max Input Vars: 5000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.2.1 WC Database 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Daugiau infomacijos: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: blocksy/woocommerce/cart/cart.php blocksy/woocommerce/cart/mini-cart.php blocksy/woocommerce/checkout/form-checkout.php blocksy/woocommerce/content-widget-product.php blocksy/woocommerce/content-widget-reviews.php blocksy/woocommerce/myaccount/my-account.php blocksy/woocommerce/product-searchform.php blocksy/woocommerce/single-product/tabs/tabs.php ### Action Scheduler ### Complete: 1 691 Oldest: 2022-01-31 09:23:41 +0000 Newest: 2022-03-02 01:48:34 +0000 Failed: 1 Oldest: – Newest: – Pending: 5 Oldest: 2022-03-02 18:46:34 +0000 Newest: 2022-03-06 10:05:01 +0000 ### Status report information ### Generated at: 2022-03-02 02:01:43 +00:00
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This reply was modified 3 months, 3 weeks ago by
miniminimini.
Thanks for sharing the System Status Report and the error logs.
The problem seems to be originating from the following plugin:
WooCommerce PDF Invoices & Packing Slips: autorius WP Overnight
Can you please disable that plugin and check if that helps?
If disabling that particular plugin doesn’t make any difference then I would recommend performing a full conflict test. This will involve deactivating all plugins apart from WooCommerce and switching to a default WP theme like Twenty Twenty-One or Storefront. Here’s the conflict test guide for reference: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Let us know how it goes.
hello, no disabling the plugin did not help.
I will try to test for the conflicts and then come back with the resultsSounds good! Just a reminder, when you run a conflict test, please also make sure to disable custom codes (if you have added any).
I have disabled all plugins, and set to default theme, but the field did not apear, so this did not solve my issue
Sorry to hear that a full conflict test could not find the problem source.
So that we can check further, please share a copy of your site’s current System Status, i.e. with all plugins disabled and theme set to default.
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Also, do you see any new error logs dated after
2022-02-10
, i.e. newer than the ones you shared above?hello, please find the report below
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Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Parduotuvės bazė: #5 - /parduotuve/ Krepšelis: #18 - /krepselis/ Apmokėjimas: #19 - /atsiskaitymas/ Paskyra: #20 - /mano-paskyra/ Pirkimo taisyklės ir sąlygos: #456 - /paslaugu-teikimo-salygos/ ### Theme ### Name: Twenty Twenty-Two Version: 1.1 Author URL: https://wordpress.org/ Child Theme: ❌ – Jei keičiate WooCommerce veikimą per tėvinę temą kurios kūrėjas nesate Jūs pats rekomenduojame naudoti potemes. Daugiau infomacijos: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Įvykdytas: 1 618 Oldest: 2022-02-04 11:05:35 +0000 Newest: 2022-03-06 23:04:08 +0000 Nepavykęs: 1 Oldest: – Newest: – Laukiantis: 5 Oldest: 2022-03-07 18:57:14 +0000 Newest: 2022-04-05 00:03:15 +0000 ### Status report information ### Generated at: 2022-03-06 23:05:18 +00:00
Hello,
Thanks for sharing the updated system report.
Just a quick recap of what we have been trying to help with.
An EAN/barcode field is not a WooCommerce core feature. So our understanding was that it was inserted with a plugin or code and, in the meantime, something broke it. When that happens, it’s usually a conflict with another site component, so performing a conflict test can help find the culprit.
Unfortunately, the conflict test was unfruitful, and we still don’t know what was adding that feature, if a plugin or code. These are the options I can think of to help solve this issue:
- Check with your hosting provider if there’s a backup from a date where you’re sure that custom field was still working. I would suggest you restore that backup to a separate site or a local install, so you’re able to inspect and compare the changes that happened since and, hopefully, find the solution.
- Have a developer inspect your current site to try and recreate that custom field and reuse any data you have added in the past. You can hire a developer here: https://woocommerce.com/customizations/
Please let us know if we can be of any further assistance.
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This reply was modified 3 months, 3 weeks ago by
Paulo P - woo-hc. Reason: formatting
We haven’t heard back from you in a while, so I’m going to mark this thread closed – we’ll be here if and/or when you are ready to continue.
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This reply was modified 3 months, 3 weeks ago by
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