Support » Plugin: Essential Addons for Elementor » EA product grid not working on tablet

  • Resolved napolipizza

    (@napolipizza)


    Hello,
    ea product grid is working fine on laptop screen size, but not showing grid on tablet or smaller screens.
    I would be grateful for your help
    regards.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support rafinkhan

    (@rafinkhan)

    @napolipizza,

    It’s difficult to say what’s happening on your end without proper investigation. Could you please share your page URL? Cause EA Product Grid is working as expected from our end.

    Thank you!

    Thread Starter napolipizza

    (@napolipizza)

    Thanks for your reply.
    actually it used to work fine before I updated the plugin.
    here is the url
    https://sfnapolipizza.com/menu/

    regards

    Plugin Support rafinkhan

    (@rafinkhan)

    @napolipizza,

    Hi, there. Well, it seems fine to me actually. Here’s the screenshot: https://prnt.sc/qsmeat

    Have you tried regenerating assets from Essential Addons and clear your browser cache? Besides, make sure to clear cache from Elementor Tools as well. Let me know if you are still facing issue.

    Thank you!

    Thread Starter napolipizza

    (@napolipizza)

    Thanks for your reply.
    I have tried regenerating assets, and clearing browser cache. but how to clear cache from Elementor tools?
    this is a screenshot of how it looks on iPad and tablets:
    https://prnt.sc/qsmsc3

    Regards

    Plugin Support rafinkhan

    (@rafinkhan)

    @napolipizza,

    That’s strange. Can you please roll back to a previous version of Essential Addons by following this doc: https://essential-addons.com/elementor/docs/faq/roll-back-version-essential-addons/

    Then, let me know how it goes. If it solves the issue, can you please let me know?

    Besides, we are preparing a new release within next couple of days. So, make sure to update the plugin to the latest version and let me know how it goes.

    Regarding how to clear assets from Elementor, go to your WordPress Dashboard -> Elementor -> Tools -> Regenerate Assets. Check out this screenshot: https://prnt.sc/qt0rhp

    Thank you!

    Thread Starter napolipizza

    (@napolipizza)

    Thank you very much Rafin…
    I have deleted the plugin, and rolled back to version 3.2.0
    and now it is working fine.
    here is a screenshot:
    https://prnt.sc/r16esy
    Still wondering why that happened with the new version… but thats ok.

    Thanks again
    Regards

Viewing 6 replies - 1 through 6 (of 6 total)
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