Support » Plugin: Essential Addons for Elementor » EA Advanced Tab not work well with Elementor Pro

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support rafinkhan

    (@rafinkhan)

    @vincentczb,

    Hi, there. Could you please explain a bit more or share a screenshot of your issue with EA Advanced Tabs? Cause from my end, it seemed to be working fine with the latest Elementor PRO version.

    Thank you!

    Thread Starter vincentczb

    (@vincentczb)

    Yes, plz check the pictures. One is the background system and one is the page shown. Sorry, I dont know how to add a picture, so please check below link, thanks
    EA tabs

    Hi @vincentczb,

    Your screenshot is very small and another one is not available (a broken image icon I can see): http://prntscr.com/ronmwa

    You can try a tool like this to share screenshots/images: https://prnt.sc/

    Thank you.

    Thread Starter vincentczb

    (@vincentczb)

    Hi @vincentczb,

    It seems like caching issue. Can you please try doing this following: To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://prnt.sc/pvozsx

    Also, make sure to Regenerate Files from wp-admin -> Elementor -> Tools as well. Check out this screenshot: https://prnt.sc/r3b588

    If the issue still persists, please try clearing your browser cache or try another browser too.

    Let me know how it goes. Thank you.

    Thread Starter vincentczb

    (@vincentczb)

    I tried, but still not working… I cleared caches like you said, and try a new browser, also pure the CDN cache, the issue still persists.

    Plugin Support rafinkhan

    (@rafinkhan)

    @vincentczb,

    That’s really strange. It should be working fine actually. It’s difficult to say what’s causing this issue on your end without proper investigation tbh. So, could you please contact our support here so that we can check and help you out?

    Thank you!

    Thread Starter vincentczb

    (@vincentczb)

    Okay, thanks. I will contact your support.

    Yep, not working AT ALL since updating elementor and elementor pro. Cleared all cache and cookies. Nothing.

    Edit: After testing it for a bit, I realized that when you’re logged in, it looks fine, but for logged out users it’s all whack. Please check ASAP. This plugin would be useless for me if not for this feature.

    Edit 2: Rolled back Elementor Pro, but with EA current version of 3.9.1 it’s still not working. So it looks like Elementor Pro has nothing to do with it. Your plugin is buggy.

    Edit 3: Updated Elementor Pro to the latest version, while keeping EA to version 3.8.5. Everything is working. So it’s not an incompatibility issue, it’s just a bug in your latest version. Stable version of the plugin is 3.8.5.

    • This reply was modified 2 years, 2 months ago by malihamannan.
    • This reply was modified 2 years, 2 months ago by malihamannan.
    • This reply was modified 2 years, 2 months ago by malihamannan.
    • This reply was modified 2 years, 2 months ago by malihamannan.
    Thread Starter vincentczb

    (@vincentczb)

    @malihamannan Thank you! I will try it again with 3.8.5 version. I already used Elementor default tabs widget, but it is not working friendly in Mobile

    Plugin Support rafinkhan

    (@rafinkhan)

    @malihamannan @vincentczb,

    Hi, guys. Sorry for the inconvenience caused. Well, are you guys using EA Advanced Tabs on archive pages by the way? It seems to be working on normal pages actually. You can even check out our demo (all the plugins are updated there and shows fine for logged out users).

    However, we have found an issue when its used on archive pages. Our assets aren’t generating in there. Good news is that, we have fixed that issue and we are currently preparing a new release within next couple of days.

    So, please confirm whether your issue is on this page or not. Thank you!

    Thread Starter vincentczb

    (@vincentczb)

    Yes, I used it on a product archive page, I will try it when the new version released.

    Plugin Support rafinkhan

    (@rafinkhan)

    @vincentczb @malihamannan,

    Hi, guys. We have released a new version of Essential Addons Free 3.9.2. So, can you please update to the latest version? Make sure to regenerate assets from Essential Addons -> Tools as well.

    Afterward, let me know how it goes. Your issue should be resolved. Thank you.

    Thread Starter vincentczb

    (@vincentczb)

    Hi @rafinkhan , thanks! Just updated to the new version and the issue was solved. Thank you!

Viewing 14 replies - 1 through 14 (of 14 total)
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