E_ERROR when trying to update from plugin screen

  • Resolved Remco

    (@rembem)


    4 years, 7 months ago

    Hi,

    While trying to update W3 Total Cache from 0.12.0 to 0.15.2,
    I get the following error in on the plugins page.

    Never seen this before, never had any issues updating W3 Total cache.

    Is this a plugin bug? Server related?
    Wordpress 5.3.1, php 7.0

    My next step would be a manual update, have not done that yet, reverted to the 0.12.0 for now.

    An error of type E_ERROR was caused in line 49 of the file /home3/xxxnl/public_html/wp-content/plugins/w3-total-cache/Root_Loader.php. Error message: Uncaught Error: Class ‘W3TC\LazyLoad_Plugin_Admin’ not found in /home3/xxxnl/public_html/wp-content/plugins/w3-total-cache/Root_Loader.php:49 Stack trace: #0 /home3/xxxnl/public_html/wp-content/plugins/w3-total-cache/Root_Loader.php(165): W3TC\Root_Loader->__construct() #1 /home3/xxxnl/public_html/wp-content/plugins/w3-total-cache/w3-total-cache.php(67): require_once(‘/home3/xxxnl…’) #2 /home3/xxxnl/public_html/wp-settings.php(360): include_once(‘/home3/xxxnl…’) #3 /home3/xxxnl/public_html/wp-config.php(117): require_once(‘/home3/xxxnl…’) #4 /home3/xxxnl/public_html/wp-load.php(37): require_once(‘/home3/xxxnl…’) #5 /home3/xxxnl/public_html/wp-admin/admin-ajax.php(22): require_once(‘/home3/xxxnl…’) #6 {main} thrown

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 7 months ago

    Hello @rembem

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    You are upgrading from 0.12.0 to 0.15.2 so possibly there are some issues while upgrading.
    Can you please completely remove and re-install W3 Total Cache?
    o completely remove W3 Total Cache:
    1. Purge Cache
    2. Deactivate and Delete Plugin
    3. Check .htaccess File (make a backup)
    W3TC will create many directives in the .htaccess file to control caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
    4. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – dbcache.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)
    5. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    6. Re-install W3 Total Cache with the latest version.

    I hope this helps!
    Thanks!

    Thread Starter Remco

    (@rembem)

    4 years, 6 months ago

    Thanks! A manual fixed it.

Viewing 2 replies - 1 through 2 (of 2 total)
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