Hi **_admin,_**
A client you are in charge of just posted a new reply to his ticket “**akpoidjfij**“.
or follow this link: [http://runsol.com/wp-admin/post.php?post=3420&action=edit](http://runsol.com/wp-admin/post.php?post=3420&action=edit)
Regards,Running Solutions
* [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/e-mail-template-issues/page/2/?output_format=md) [→](https://wordpress.org/support/topic/e-mail-template-issues/page/2/?output_format=md) * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699449) * Looks like an encoding problem. Are you using a specific plugin / tool to send the e-mails out? * Thread Starter [teryglenn1](https://wordpress.org/support/users/teryglenn1/) * (@teryglenn1) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699452) * Indeed I am * WP-Mail-SMTP * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699463) * Is there an option somewhere in the plugin where you can set the outgoing e-mail as HTML? * Thread Starter [teryglenn1](https://wordpress.org/support/users/teryglenn1/) * (@teryglenn1) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699467) * Thanks for response. There is not an option. Should I look into another plugin as I need to send email via third party SMTP server. * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699471) * Let me check Awesome Support first to make sure the problem isn’t on our side. * Thread Starter [teryglenn1](https://wordpress.org/support/users/teryglenn1/) * (@teryglenn1) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699474) * Ok. Here is the exact plugin we are using. * [https://wordpress.org/plugins/easy-wp-smtp/](https://wordpress.org/plugins/easy-wp-smtp/) * [nokieone](https://wordpress.org/support/users/nokieone/) * (@nokieone) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699544) * Like always 🙂 Same Problem here! Just tryd the new Version and noticed some bugs are fixed but i have the same Problem as the poststarter. The Emails are not send in HTML, im not using any Plugin. I also noticed another Problem with emails: The Senders name ist “WordPress” with the email [wordpress@myurl.com](https://wordpress.org/support/topic/e-mail-template-issues/wordpress@myurl.com?output_format=md) instead of using the name and adress i saved in the Plugin Settings. Hope for a quick Bugfix 🙂 * Best regards * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699572) * I’ve done some tests with Awesome Support and some SMTP plugin. Unfortunately, most of these (SMTP) plugins are messing up with the original e-mail headers. * When Awesome Support sends the messages to the mail function they are set as HTML messages. However, when they arrive in your inbox they’re not. Between Awesome Support and your inbox, the SMTP plugin messes up with the e-mail headers and sends them as plain text, which is why you can see all the HTML tags showing up in the e-mail. * It seems that using the e-mail headers is not a reliable solution. I’ve done some tests filtering the content type directly through `wp_mail_content_type` instead and the result is correct with all the SMTP plugins I tested. I will push this change to master and release a new version including this fix ASAP. * See [4a0de8fdf6](https://github.com/ThemeAvenue/Awesome-Support/commit/4a0de8fdf6e86df86834cefda4849e3356dc41a1) for reference. * [nokieone](https://wordpress.org/support/users/nokieone/) * (@nokieone) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699583) * Great, * im looking forward to use the fixed new Version of the Plugin. I need to use some of the new addons 🙂 * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699586) * I’ll try to push 3.1.2 this weekend. * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699620) * I just pushed 3.1.1 (not 3.1.2 sorry for the confusion) and this version will fix the e-mails issue. * Thread Starter [teryglenn1](https://wordpress.org/support/users/teryglenn1/) * (@teryglenn1) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699621) * Just updated and created a new ticket. Here is email I got. *Hi **_admin,_**
The request **New** ([#3452](http://runsol.com/wp-admin/post.php?post=3452&action=edit)) has been assigned to you.
or follow this link: [http://runsol.com/wp-admin/post.php?post=3452&action=edit](http://runsol.com/wp-admin/post.php?post=3452&action=edit)
Regards,Running Solutions
* Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699624) * Crap. Let me have another look. * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699625) * It seems that there is an issue with that particular notification (new assignment). I’m looking into it. * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/#post-5699626) * Alright problem identified and fixed. I will push a new update very soon. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/e-mail-template-issues/page/2/?output_format=md) [→](https://wordpress.org/support/topic/e-mail-template-issues/page/2/?output_format=md) The topic ‘E-Mail Template Issues’ is closed to new replies. *  * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/) * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq) * [Support Threads](https://wordpress.org/support/plugin/awesome-support/) * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/) * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/) * 17 replies * 3 participants * Last reply from: [teryglenn1](https://wordpress.org/support/users/teryglenn1/) * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/e-mail-template-issues/page/2/#post-5699666) * Status: resolved