Title: E-mail problems Last modified: August 22, 2016 --- # E-mail problems * Resolved [Ann-Christine](https://wordpress.org/support/users/ann-christine/) * (@ann-christine) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/) * Sorry, but I have another problem. * Customers that booking on event who have mailadress ending with hotmail.com and outlook.com doesn´t get there confirmation letters. * We have several other adresses like gmail.com, telia.com and they function perfektly. * Is it a bug in the system? * [https://wordpress.org/plugins/events-manager/](https://wordpress.org/plugins/events-manager/) Viewing 11 replies - 1 through 11 (of 11 total) * [PhillipR](https://wordpress.org/support/users/phillipr/) * (@phillipr) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911681) * I’m having the same problem with hotmail.co.uk addresse * Phillip * [PhillipR](https://wordpress.org/support/users/phillipr/) * (@phillipr) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911688) * Problem appears to have resolved itself, however emails appear in junk folder and not inbox * Phillip * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911715) * Phillip, if you are sending emails from [xx@yahoo.com](https://wordpress.org/support/topic/e-mail-problems-1/xx@yahoo.com?output_format=md) and expect them to reach a user at [yy@yahoo.com](https://wordpress.org/support/topic/e-mail-problems-1/yy@yahoo.com?output_format=md), you MUST send through Yahoo’s SMTP server (with authentication), not some random SMTP server. * Same for you Ann-Christine. If you are sending emails from [xx@hotmail.com](https://wordpress.org/support/topic/e-mail-problems-1/xx@hotmail.com?output_format=md) and expect them to reach a user at [yy@hotmail.com](https://wordpress.org/support/topic/e-mail-problems-1/yy@hotmail.com?output_format=md), you MUST send them through smtp.live.com (with authentication), not some random SMTP server. * If either of you are sending emails from a custom domain, [zz@example.com](https://wordpress.org/support/topic/e-mail-problems-1/zz@example.com?output_format=md), then it’s a little more complicated. You must sent through an SMTP server that you have approved through an SPF record on your domain, not some random SMTP server that you have not approved. * Thread Starter [Ann-Christine](https://wordpress.org/support/users/ann-christine/) * (@ann-christine) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911719) * I don´t think that we use som random SMTP server. * We have an e-mail adress [info@vasterastradgard.se](https://wordpress.org/support/topic/e-mail-problems-1/info@vasterastradgard.se?output_format=md) and the site is hosted at a webhotell called Loopia. * In the Event Manager – the e-mail settings is * SMTP host is smtp.vasterastradgard.se * PS It is only the adresses with hotmail.com and outlook.com that is a problem. all others function fine. * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911721) * but do you want it to work for _some_ addresses or _all_ addresses? * No SPF record: * ``` Jasons-MacBook-Pro:~ jasonhendriks$ dig txt smtp.vasterastradgard.se ; <<>> DiG 9.8.3-P1 <<>> txt smtp.vasterastradgard.se ;; Got answer: ;; QUESTION SECTION: ;smtp.vasterastradgard.se. IN TXT ``` * Thread Starter [Ann-Christine](https://wordpress.org/support/users/ann-christine/) * (@ann-christine) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911722) * We want it to work för all adresses, including hotmail and outlook. * [caimin_nwl](https://wordpress.org/support/users/caimin_nwl/) * (@caimin_nwl) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911748) * I think you’ll need to follow Jason’s advice and add an SPF record to your DNS records. That might be something you’ll need to contact your web hosting company about. * Thread Starter [Ann-Christine](https://wordpress.org/support/users/ann-christine/) * (@ann-christine) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911753) * OK, I don´t understand what a SPF record is but I will contact my hosting company tomorrow and se what they can do. * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911759) * [@ann-christine](https://wordpress.org/support/users/ann-christine/), I can send an email FROM [info@vasterastradgard.se](https://wordpress.org/support/topic/e-mail-problems-1/info@vasterastradgard.se?output_format=md) as easily as you can. In the Spam/virus world, that’s known as forging the sender address. An SPF record prevents forgery by telling the world which SMTP server is authorized to send mail on behalf of the domain. * Hotmail is likely rejecting your email because there is no SPF record authorizing smtp.vasterastradgard.se to send email on behalf of vasterastradgard.se. * Thread Starter [Ann-Christine](https://wordpress.org/support/users/ann-christine/) * (@ann-christine) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911802) * Thank you all. The problem is solved with your excellent advice. * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911811) * Hmm.. it’s possibly fixed… * ``` Jasons-Mac-Pro:~ jasonhendriks$ dig txt vasterastradgard.se ;; QUESTION SECTION: ;vasterastradgard.se. IN TXT ;; ANSWER SECTION: vasterastradgard.se. 299 IN TXT "v=spf1 include:kundspf.loopia.se -all" ``` * Assuming 194.9.94.72 (smtp.vasterastradgard.se) sends to hotmail via 194.9.94.115( smtp.outgoing.loopia.se), or 194.9.94.3, or 194.9.94.78. If you have similar problems in the future, look at the “**received**” email headers in any email your system sends out. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘E-mail problems’ is closed to new replies. * ![](https://ps.w.org/events-manager/assets/icon-256x256.png?rev=3550347) * [Events Manager - Calendar, Bookings, Tickets, and more!](https://wordpress.org/plugins/events-manager/) * [Frequently Asked Questions](https://wordpress.org/plugins/events-manager/#faq) * [Support Threads](https://wordpress.org/support/plugin/events-manager/) * [Active Topics](https://wordpress.org/support/plugin/events-manager/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/events-manager/unresolved/) * [Reviews](https://wordpress.org/support/plugin/events-manager/reviews/) * 11 replies * 4 participants * Last reply from: [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/e-mail-problems-1/#post-5911811) * Status: resolved