Support » Plugin: WP Photo Album Plus » E-mail notification of new photo comments

  • Resolved BCBulldog59


    I recently updated to WP 5.0 and am usng WPPA+ Version

    I do not seem to be getting e-mail notifications to my blog administrator address when a new comment is posted to a photo

    Is there is switch in the setings to turn this e-mail notification back on – I did notice that an earlier update changed my setting for all new comments needing approval to NOT needing approval and reset that

Viewing 10 replies - 1 through 10 (of 10 total)
  • email notification rules were in Tables IV-F5, 5.1 and 5.2. which seem to have disappeared

    Plugin Author Jacob N. Breetvelt


    Tick Table IX-M3
    Set Table IX-M98 to opt-out

    If you want to know more about the new mailing system, read this ducumentation page

    I ticked Table IX-M6 and set table IX-M98 to opt-out
    This installation is for an on-line catalog site that does not require users to sign in to comment on a photo.
    What needs to happen if they do comment is the administator needs to be notified by e-mail of the comment (usually a price/size inquiry). The site has only two registered users and they both have full administrator priviledges so BOTH need to recieve notification of the new comment
    Have I checked all the appropriate settings or this to happen?
    the site is

    Plugin Author Jacob N. Breetvelt


    Go to the settings page and you will see at Table IX-M6:

    6 Mail on comment needs moderation Notify moderators when a comment needs moderation[V] 2 subscribers

    Now both the admins will get a mail when a comment needs moderation.

    If you did not enable commentmoderation in Table IV-F3, you should tick Table IX-M3: Mail on comment
    These mails are sent when a comment is given that does not need moderation

    I have tried all combinations of the settings in Table IV-3 and Table IX-M3 and IX-M6. I also added the Notify Me widget to the home page and it shows that I should be being notified that there is a new comment needing moderation but I am NOT receiving any e-mails.
    If I add a test comment (while signed out to appear as a random visitor to the site) and add a comment, it shows up fine on the admin page whn i do sign in to the dashbard but there any never any e-mails to either of the two administrators
    I am at a loss – any ideas?

    Plugin Author Jacob N. Breetvelt


    In Table IX-A9.6: Log Emails sent you can enable the logging of sent emails.
    You can see the log in Table VIII-A1

    If you see emails being sent but still do not receive them, this could be a server configuration probblem.

    Do other emails sent by wp arrive?

    Who is your hosting provider?

    Made the setting adjustment to enable e-mail logging
    Our current host is GoDaddy (Canada) but we are in the process of migrating the site to another host. Reading up I have discovered that many people have similar plug-in generated e-mail problems with GoDaddy
    We have also discovered that email thru another Contact US plugin were also not getting delivered which cemented the decision to change hosts

    I will let you know if the problem is corrected once the migration is complete

    Plugin Author Jacob N. Breetvelt


    Glad to hear this. I have the same issue with STRATO. The most recent emails received from my sites were on november 16. I have 5 sites on STRATO with different versions WP and WPPA, tested 3 versions PHP. NO combinations on any site did receive mails. Not even new users eho should get a mail with login details after registraton. Terrible.

    I am planning to go to a different host too, as i can not develop and provide support when running on unreliable installations.

    Plugin Author Jacob N. Breetvelt


    I did some research.
    It is most likely a ‘security improvement’ issue.

    Unfortunately your – and mine – hosting provider do not tell – and the support team is not told either – that they changed the verification of emails to prevent spam and other mis-uses of auto created mails.

    Please see this plugin:
    I am going to try it.

    Unfortunately ‘security improvement’ often means ‘no longer works’ ….

    Plugin Author Jacob N. Breetvelt


    Plugin SendGrid fixed it for me.

    I close this ticket because it is not an wppa issue

Viewing 10 replies - 1 through 10 (of 10 total)
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