Support » Plugin: Front End Users » e-mail not sending

  • macler

    (@macler)


    Hi, I am currently in a trial of your plugin. Right now i am trying to get the plugin to send e-mails to the users but it is not working. once a user creates an account the admin does get a message but the user does not. so the user does not get a chance to verify their e-mail and use our website.

    Any assistance would be highly appreciated.

    ML

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  • Plugin Support jaysupport

    (@jaysupport)

    Hi ML,

    What often happens is emails that are sent out automatically from WordPress are marked as spam/junk and, so, the recipient doesn’t get them in their inbox. Because of this we recommend using a plugin like WP Mail SMTP, which allows you to set it up so that these automatic emails are sent using an external SMTP server. Once you download and configure the plugin, it has a “send test email” option. Once that works, you can try again to see if you now get the email notifications.

    Alternatively, some users of our plugins have told us that simply creating an email address called wordpress@domain.com (replace domain.com with your actual domain name) has rectified the issue.

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