Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » ‘E-mail Address’ not showing on Default Profile form

  • Hello,

    On the Default Profile form, I am trying to add the predefined field titled ‘E-mail Address’. I am able to select it, but once in ‘Live Preview’ the field disappears and is not visible on the website profile page. All of the other fields are working as intended.

    I tried to work around the problem by creating a custom field, but it will not let me use the meta key ‘user_email’.

    Any ideas on what is causing this problem? Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • I am having a similar issue. I can see the email address on the profile form, but if I go to ‘Edit Profile’ I can’t see the email address field to edit it.


    Plugin Support Ultimate Member Support


    Hi @sk133 and @supton,

    The users can only change their email on the Account page.
    Please go to the Ultimate member -> Settings -> General -> Account and make sure that “Allow users to change e-mail” is enabled.


    Hi, thanks for your response.

    Is there a specific reason for this? I have created a member directory specially for admins, so that they have a ‘front-end’ member management area to work in, rather than going into admin. It would be really helpful if they could edit email addresses within the profile form, rather than having to navigate out to the admin area and searching for the user all over again.

    Thread Starter sk133


    Thank you for the reply. Like supton, I am also trying to find a way to allow users to update their email on the profile page.

    On my website, the profile page is being used for contact info; mailing address, phone # and hopefully email. These fields are linked to the directory page, which myself and another admin use for member correspondence.

    Here is where it becomes a problem… since the ‘E-mail address’ field can only be changed on the account page, it seems that my only option is to create a custom field for email on the profile page. Since I cannot use the meta key ‘user_email’, this custom field will not update the existing field ‘E-mail address’ on the directory or the email column on the WordPress user dashboard.

    Additionally, whenever my members need to update their email, they would have to do so twice (once on the profile page to update a custom field in the directory, and again on the account page to update the email referenced for log-in and notifications).

    Clearly, this is not ideal. Is there a way to manually edit the code to allow email updates on the profile page? I really want to avoid multiple email fields / making members go to 2 different pages to update contact info.

Viewing 4 replies - 1 through 4 (of 4 total)
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