I wasn't suggesting that you aren't committed to the development of your product, however I was suggesting that perhaps you aren't committed to supporting it. Maybe you are spread a bit thin, believe me I could sympathize, but users do need solutions to their issues!
An apology? Hmmm...... after trying the forums for several days when they were down, I sent two very polite emails to the only two email addresses listed on instinct's website. One had an auto responder that said that the recipient was out until 3/5.
In any case there was no response to either email (sent a week ago on the 26th. Still waiting.......
And, though people are now posting questions to the forum, myself included, there seems to be no admin response to the queries.
Perhaps you might understand how frustrating it is when you are left hanging by the one viable option for completing your commerce needs simply because you are unable, in any way fathomable, to get an answer to support issues.
So I will meet you half way, I do apologize if you felt that your dev of your plugin was insulted :-)
But a product isn't really useful without support, especially in beta! :p
http://www.artsfish.com/Studio (waiting to be a commerce blog)
http://www.artsfish.com (old site waiting to move to new WP digs)