Title: e-commerce Analytics not working Last modified: December 1, 2022 --- # e-commerce Analytics not working * Resolved [Sate](https://wordpress.org/support/users/satestudio/) * (@satestudio) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/) * Hi Guys, * So recently our e-commerce analytics stopped working. I tried to figure out what was going on but I can’t find anything. Can you help? * Thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fe-commerce-analytics-not-working%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * [straydogcommunications](https://wordpress.org/support/users/straydogcommunications/) * (@straydogcommunications) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16258961) * I have the same issue. I see you’re running pixel manager as well. When I disable woocommerce google analytics, pixel manager is recording revenue for ads, but I’m not getting product revenue and cart events in GA. Curious if you found another solution. Thanks! * Thread Starter [Sate](https://wordpress.org/support/users/satestudio/) * (@satestudio) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16258964) * So far I haven’t and I am looking for other options. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16264986) * Hello [@satestudio](https://wordpress.org/support/users/satestudio/), * Can you please share a copy of your **site’s System Status report**? You can find it via **WooCommerce > Status**. Select “Get system report” and then “Copy for support”.  This is to check better into the issue/context. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16264990) * Hi, [@straydogcommunications](https://wordpress.org/support/users/straydogcommunications/) * To help you investigate your case, please create your own thread for your issue– [https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/#new-topic-0](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/#new-topic-0). * We want to make sure that every user’s issues receive their own thread with proper attention. * * [Frequently Asked Questions](https://wordpress.org/support/forum-user-guide/faq/). * [straydogcommunications](https://wordpress.org/support/users/straydogcommunications/) * (@straydogcommunications) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16265902) * Hi [@ihereira](https://wordpress.org/support/users/ihereira/) * Thanks for the response. I actually tried that. I forgot to mention that I’ve been using pixel manager for woocommerce simultaneously ([https://wordpress.org/plugins/woocommerce-google-adwords-conversion-tracking-tag/](https://wordpress.org/plugins/woocommerce-google-adwords-conversion-tracking-tag/)) That may not be ideal, but it has worked since I migrated to GA4 so I never thought about it. I was using your plugin for cart events and the other for ad revenue. It seems one is probably cannibalizing the other. If you can confirm this configuration shouldn’t work this way…I can live with that 🙂 Thanks again for getting back to me. * Thread Starter [Sate](https://wordpress.org/support/users/satestudio/) * (@satestudio) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16265915) * Hi [@ihereira](https://wordpress.org/support/users/ihereira/) Here is the report * ``` ### WordPress Environment ### WordPress address (URL): https://biomedica.com.pl Site address (URL): https://biomedica.com.pl WC Version: 7.1.0 REST API Version: ✔ 7.1.0 WC Blocks Version: ✔ 8.7.5 Action Scheduler Version: ✔ 3.5.3 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: pl_PL External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 64 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.78.0 OpenSSL/1.1.1l SUHOSIN Installed: – MySQL Version: 5.7.39-42 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.1.0 WC Database Prefix: biosklep_ Total Database Size: 83.44MB Database Data Size: 59.62MB Database Index Size: 23.82MB biosklep_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB biosklep_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB biosklep_woocommerce_order_items: Data: 1.52MB + Index: 0.17MB + Engine InnoDB biosklep_woocommerce_order_itemmeta: Data: 3.52MB + Index: 4.03MB + Engine InnoDB biosklep_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB biosklep_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB biosklep_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB biosklep_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_actionscheduler_actions: Data: 1.02MB + Index: 0.53MB + Engine InnoDB biosklep_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_actionscheduler_logs: Data: 1.02MB + Index: 0.31MB + Engine InnoDB biosklep_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_cerber_files: Data: 3.52MB + Index: 0.00MB + Engine InnoDB biosklep_cerber_sets: Data: 0.44MB + Index: 0.00MB + Engine InnoDB biosklep_cerber_uss: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB biosklep_cm_popfly_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB biosklep_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_comments: Data: 1.52MB + Index: 0.98MB + Engine InnoDB biosklep_fb3d_pages: Data: 0.02MB + Index: 0.05MB + Engine InnoDB biosklep_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB biosklep_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_options: Data: 8.05MB + Index: 0.14MB + Engine InnoDB biosklep_popup_banners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB biosklep_postmeta: Data: 27.47MB + Index: 12.02MB + Engine InnoDB biosklep_posts: Data: 2.48MB + Index: 0.70MB + Engine InnoDB biosklep_shortpixel_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_shortpixel_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_shortpixel_postmeta: Data: 0.23MB + Index: 0.17MB + Engine InnoDB biosklep_shortpixel_queue: Data: 0.02MB + Index: 0.09MB + Engine InnoDB biosklep_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_usermeta: Data: 1.47MB + Index: 1.95MB + Engine InnoDB biosklep_users: Data: 0.09MB + Index: 0.05MB + Engine InnoDB biosklep_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB biosklep_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB biosklep_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB biosklep_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_wc_order_product_lookup: Data: 0.34MB + Index: 0.41MB + Engine InnoDB biosklep_wc_order_stats: Data: 0.20MB + Index: 0.23MB + Engine InnoDB biosklep_wc_order_tax_lookup: Data: 0.17MB + Index: 0.17MB + Engine InnoDB biosklep_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB biosklep_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB biosklep_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB biosklep_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB biosklep_wpr_rocket_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB biosklep_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB biosklep_yoast_indexable: Data: 0.27MB + Index: 0.09MB + Engine InnoDB biosklep_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB biosklep_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB biosklep_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB biosklep_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cerber_log: Data: 1.52MB + Index: 0.38MB + Engine InnoDB cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cerber_traffic: Data: 1.52MB + Index: 0.08MB + Engine InnoDB ### Post Type Counts ### 3d-flip-book: 2 acf-field: 31 acf-field-group: 3 attachment: 211 customize_changeset: 1 nav_menu_item: 11 oembed_cache: 2 page: 16 popup: 1 popup_theme: 8 popupmaster: 1 post: 2 product: 59 revision: 167 shop_coupon: 7 shop_order: 3477 wc_order_status: 10 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (23) ### Query Monitor: by John Blackbourn – 3.10.1 ACF Content Analysis for Yoast SEO: by Thomas Kräftner ViktorFroberg marol87 pekz0r angrycreative Team Yoast – 3.0.1 Advanced Custom Fields PRO: by WP Engine – 6.0.5 Edytor klasyczny: by Kontrybutorzy WordPressa – 1.6.2 Contact Form 7: by Takayuki Miyoshi – 5.6.4 FileBird: by Zespół Ninja – 4.9.9.1 Furgonetka.pl: by Furgonetka.pl – 1.1.5 Head, Footer and Post Injections: by Stefano Lissa – 3.2.5 Health Check & Troubleshooting: by Społeczność WordPress.org – 1.5.1 3D FlipBook - Lite Edition: by iberezansky – 1.12.5 Jetpack: by Automattic – 11.5.1 Really Simple SSL: by Wtyczki Really Simple – 6.0.12 ShortPixel Image Optimizer: by ShortPixel – 5.1.5 Płacę z PayU: by PayU SA – 2.0.18 Product Feed PRO for WooCommerce: by AdTribes.io – 12.0.4 Pixel Manager for WooCommerce: by SweetCode – 1.27.8 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.17 WooCommerce Order Status Manager: by SkyVerge – 1.13.4 WooCommerce wFirma: by WP Desk – 2.5.9 WooCommerce: by Automattic – 7.1.0 Yoast SEO: by Zespół Yoast – 19.11 WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 9.0 WP Migrate Lite: by Delicious Brains – 2.5.0 ### Inactive Plugins (1) ### WP Rocket: by WP Media – 3.12.2.1 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php db.php: Query Monitor Database Class (Drop-in) ### Must Use Plugins (2) ### Health Check Troubleshooting Mode: by – 1.7.2 WP Migrate DB Compatibility: by Delicious Brains – 1.2 ### Settings ### API Enabled: – Force SSL: – Currency: PLN (zł) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #7 - /sklep/ Cart: #8 - /basket/ Checkout: #9 - /checkout/ My account: #10 - /my-account/ Terms and conditions: #97 - /regulamin-zakupow/ ### Theme ### Name: Biomedica Sklep Version: 1.0.0 Author URL: https://satestudio.info/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: biomedica_sklep/archive-product.php biomedica_sklep/woocommerce/cart/cart-totals.php biomedica_sklep/woocommerce/cart/mini-cart.php biomedica_sklep/woocommerce/checkout/form-checkout.php biomedica_sklep/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1 biomedica_sklep/woocommerce/content-product.php biomedica_sklep/woocommerce/content-single-product.php biomedica_sklep/woocommerce/global/quantity-input.php biomedica_sklep/woocommerce/loop/loop-end.php biomedica_sklep/woocommerce/loop/loop-start.php biomedica_sklep/woocommerce/myaccount/form-add-payment-method.php version 4.3.0 is out of date. The core version is 7.0.1 biomedica_sklep/woocommerce/myaccount/form-edit-account.php version 3.5.0 is out of date. The core version is 7.0.1 biomedica_sklep/woocommerce/myaccount/form-edit-address.php version 3.6.0 is out of date. The core version is 7.0.1 biomedica_sklep/woocommerce/myaccount/form-lost-password.php version 3.5.2 is out of date. The core version is 7.0.1 biomedica_sklep/woocommerce/myaccount/form-reset-password.php version 3.5.5 is out of date. The core version is 7.0.1 biomedica_sklep/woocommerce/myaccount/my-address.php biomedica_sklep/woocommerce/order/order-details-customer.php biomedica_sklep/woocommerce/single-product/product-attributes.php biomedica_sklep/woocommerce/single-product/review.php biomedica_sklep/woocommerce/single-product/up-sells.php Outdated Templates: ❌ Learn how to update ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-12-07 06:42:17 +01:00 Options: ✔ Notes: 25 Onboarding: completed ### Action Scheduler ### Complete: 1,315 Oldest: 2022-11-15 14:19:40 +0100 Newest: 2022-12-06 17:46:40 +0100 Pending: 1 Oldest: 2022-12-07 14:24:35 +0100 Newest: 2022-12-07 14:24:35 +0100 ### Status report information ### Generated at: 2022-12-06 17:48:20 +01:00 ``` * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16268263) * Hi [@satestudio](https://wordpress.org/support/users/satestudio/), * Thanks for sending the system report. * May I ask for one more piece of information, please? Share a copy of any fatal error log found under **WooCommerce > System Status > Logs** (if any). * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16268265) * Hello, [@straydogcommunications](https://wordpress.org/support/users/straydogcommunications/) * I understand your point, it is a possibility, in order to help you investigate further, please create your own thread, we’ll be glad to help. * Thanks. * [kattouf](https://wordpress.org/support/users/kattouf/) * (@kattouf) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16270802) * I can confirm that Pixel Manager breaks GA4 tracking with this plugin. It also breaks it with another one Converios Analytics. * It USED to work fine so i assume they broke something. I will report it to them too. * /J - This reply was modified 3 years, 7 months ago by [kattouf](https://wordpress.org/support/users/kattouf/). - This reply was modified 3 years, 7 months ago by [kattouf](https://wordpress.org/support/users/kattouf/). - This reply was modified 3 years, 7 months ago by [kattouf](https://wordpress.org/support/users/kattouf/). * [straydogcommunications](https://wordpress.org/support/users/straydogcommunications/) * (@straydogcommunications) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16272204) * [@ihereira](https://wordpress.org/support/users/ihereira/) and [@kattouf](https://wordpress.org/support/users/kattouf/) * Hi Again, just confirming what Kattouf said. If I disable pixel manager your plugin works fine. Pixel mgr seems to be the culprit. * Thanks * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16274870) * Hello [@kattouf](https://wordpress.org/support/users/kattouf/), [@straydogcommunications](https://wordpress.org/support/users/straydogcommunications/) * In that case, please reach out to their support to get more information, you can reach out to them [here](https://wordpress.org/support/plugin/woocommerce-google-adwords-conversion-tracking-tag/). * I hope this points you in the right direction. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘e-commerce Analytics not working’ is closed to new replies. * ![](https://ps.w.org/woocommerce-google-analytics-integration/assets/icon-256x256. png?rev=3234358) * [Google Analytics for WooCommerce](https://wordpress.org/plugins/woocommerce-google-analytics-integration/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-google-analytics-integration/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/reviews/) * 11 replies * 4 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/e-commerce-analytics-not-working/#post-16274870) * Status: resolved