Dyanmics 365 Integration Plug In Not Trasmitting Data

  • Resolved vivinettov

    (@vivinettov)


    4 years ago

    Hello,

    I have installed the Dynamics 365 Integration Plug in my staging area of Word Press. When I go to my WordPress admin area and view the setting of the plug in it shows that the plug in is in fact connected to my Dynamics CRM. I have followed all the steps in the Quick Start guide with no issues. When I go to preview the page where I inserted the twig I can see the Dynamics Lead form I created for WordPress. I can input data in WordPress but when I submit the data the lead is not being created in Dynamics. Please advise why the record is not being created in Dynamics.

    Please note I have installed the plug in in a staging site and I’m testing in preview.

    In addition, when I attempt to download the error log the zip file is downloaded but when I open the file the file is empty.

    Below is a copy of the twig I am using.
    [msdyncrm_twig]
    {% form entity=”lead” name=”LCI Tech-WordPress” mode=”create” %}{% endform %}
    [/msdyncrm_twig]

    Thank you!

    • This topic was modified 4 years ago by vivinettov.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author alexacrm

    (@alexacrm)

    4 years ago

    Hi @vivinettov

    there could be multiple reasons why the form submission does not show up in Dynamics. For example, you might have some rules and plugins on the Dynamics side that stop record from being created.

    Can you set the log level to Debug (on About tab), try submitting again and then download and send the log file to support@alexacrm.com. (Zip file may appear to be empty but it’s actually not due to some internal differences in the file format)

    Best regards,
    AlexaCRM

Viewing 1 replies (of 1 total)
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