Support » Fixing WordPress » During Update to 4.3 got Error 503. Now cannot access website as I get Error 500

  • Was unable to update from 3.9 and contacted Namesco support, they changed the user in the wp-config.php and I was then able to proceed with the update by clicking on the link from the wp Dashboard. During the update process I got the Error 503 Backend Fetch Failed.

    Since that error on Thursday afternoon Namesco support have been investigating why the site is getting Error 500 and not loading.

    Is there anything I can do myself to help Namesco support resolve this.

    Thanks in advance for any help or suggestions.

    Ray

    http://swatpatrol.co.uk

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Error 503

    Review this: http://www.checkupdown.com/status/E503.html – contact your webhost.
    – check your .htaccess file
    – check IP restrictions.
    – check DNS/name servers
    – If the issue persists, it is likely a server issue despite what your host says.

    Error 500

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    unable to update from 3.9

    I suggest performing incremental updating from 3.9 to 4.3.1:
    3.9 -> 4.1 -> 4.3.1
    see: https://codex.wordpress.org/Upgrading_WordPress_-_Extended_Instructions

    Hi Tara,

    Firstly I just want to thank you for taking the time to give such a prompt and detailed response – it is much appreciated.

    I see someone else from the UK a few months ago had exactly the same error as me but they were using a different provider.

    https://wordpress.org/support/topic/error-503-backend-fetch-failed

    The only access I have to the site is through the cpanel that Namesco provides and I can see they have reset the .htaccess at least 6 times now as well as resetting the permissions.

    I will wait until Tuesday before following your advice as I do not want to conflict with anything that support may be doing.

    From looking up the FAQ’s on this site I know I can disable the plugins by editing the sql table wp-options.

    I do not know what the default theme is (is there a way of finding out ?) but I can certainly rename the current theme which was installed by someone else early in September and I have been working with that through the Dashboard.

    Prior to installing this theme I was never asked for FTP credentials when doing updates as I had inserted the information into wp-config.php

    On the 21st October my host changed from ZEUS to Apache and every thing seemed to work as normal until Thursday when attempting to do updates.

    I will do more research over the next few days and report back here.

    Thanks again.

    Ray

    Moderator t-p

    (@t-p)

    I will wait until Tuesday before following your advice as I do not want to conflict with anything that support may be doing.

    Yes – let them finish their investigation first.

Viewing 3 replies - 1 through 3 (of 3 total)
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