Title: Duplicator Pro Information
Last modified: January 28, 2019

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# Duplicator Pro Information

 *  Resolved [Alexlim91](https://wordpress.org/support/users/alexlim91/)
 * (@alexlim91)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/duplicator-pro-information/)
 * Dear Developer,
 * May i know is this website [https://snapcreek.com/](https://snapcreek.com/) is
   under your guys? Because i try email to the support team to ask about the product
   information but until now still no feedback at all. I fear after purchase pro
   package nobody will support me if got any problem.
 * Thank You

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/duplicator-pro-information/#post-11137465)
 * Hey [@alexlim91](https://wordpress.org/support/users/alexlim91/),
 * Yes. That site is affiliated with this product. It may be possible that your 
   email ended up in spam. If you’re not getting a response with an email; try these
   two options:
 * – [https://snapcreek.com/support/](https://snapcreek.com/support/)
    – [https://snapcreek.com/ticket/](https://snapcreek.com/ticket/)
 * Thanks~
 *  Thread Starter [Alexlim91](https://wordpress.org/support/users/alexlim91/)
 * (@alexlim91)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/duplicator-pro-information/#post-11143867)
 * Hi,
 * So this snapcreek website is real? It is not empty website without support.
 * Thank You
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/duplicator-pro-information/#post-11144879)
 * Hey [@alexlim91](https://wordpress.org/support/users/alexlim91/),
 * Do you happen to have a ticket number generated from the ticket system? We may
   be able to help out better with that. If you’re trying the support link it’s 
   possible that the email could be getting caught in spam.
 * Thanks~
 *  Thread Starter [Alexlim91](https://wordpress.org/support/users/alexlim91/)
 * (@alexlim91)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/duplicator-pro-information/#post-11341953)
 * Ok. Noted. If using Duplicator pro, can do like this:
    First of all, i will create
   a package then will install the package for my client using the installer.php.
   May be few month later, i want to do upgrade with the package by add in some 
   new feature or plugin then i will need to upgrade for my client too. So in this
   case, how can upgrade the package for my client without changing any thing on
   the client website content and setting?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Duplicator Pro Information’ is closed to new replies.

 * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985)
 * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/duplicator/)
 * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Alexlim91](https://wordpress.org/support/users/alexlim91/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/duplicator-pro-information/#post-11341953)
 * Status: resolved