Title: Duplicator – Installer has Install errors.
Last modified: March 16, 2017

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# Duplicator – Installer has Install errors.

 *  [Kimberley Hoffman](https://wordpress.org/support/users/kimberley-hoffman/)
 * (@kimberley-hoffman)
 * [10 years ago](https://wordpress.org/support/topic/duplicator-installer-has-install-errors/)
 * Hello,
    I have been trying since yesterday to upload my WP via Cyberduck to my
   host server. I am using Duplicator. The settings as given by the host (Strato)
   are correct and are in the green for the connection. I’ve contacted Strato and
   have been told that they don’t support WordPress.org uploads, and to contact 
   WP.org directly
 * I am using Safari and a Mac Version 10.9.5
    JavaScript is installed and working.
   Server PHP has the latest version I used Duplicator to extract the installer.
   php and the archive. I am using Cyberduck to upload. I have a databank with databank
   name, user and password set up. (Duplicator has given me the green light connection
   here) When I run the set-up with Duplicator, the errors occur. Here are the two
   latest:
 * server code: 200
    status: OK response: INSTALL ERROR! Errors extracting zip file.
   Portions or part of the zip archive did not extract correctly. Try to extract
   the archive manually with a client side program like unzip/win-zip/winrar to 
   make sure the file is not corrupted. If the file extracts correctly then there
   is an invalid file or directory that PHP is unable to extract. This can happen
   if your moving from one operating system to another where certain naming conventions
   work on one environment and not another.
 * Workarounds:
    1. Create a new package and be sure to exclude any directories 
   that have invalid names or files in them. This warning will be displayed on the
   scan results under “Invalid Names”. 2. Manually extract the zip file with a client
   side program. Then under advanced options in step 1 of the installer check the“
   Manual package extraction” option and perform the install.
 * After extraction from zip file:
 * server code: 200
    status: OK response: INSTALL ERROR! When choosing manual package
   extraction, the contents of the package must already be extracted and the wp-
   config.php and database.sql files must be present in the same directory as the
   installer.php for the process to continue. Please manually extract the package
   into the current directory before continuing in manual extraction mode. Also 
   validate that the wp-config.php and database.sql files are present.
 * I removed all wp files.
    I’ve updated to the current WP build. I reran the duplicator
   installer (again, the connection was green)
 * This is the message I got:
    server code: 200 status: OK response: INSTALL ERROR!
   The packaged zip file was not found. Be sure the zip package is in the same directory
   as the installer file and as the correct permissions. If you are trying to reinstall
   a package you can copy the package from the “wp-snapshots” directory back up 
   to your root which is the same location as your installer.php file.
 * Can anyone please help me? My current site has lost all of it’s images (it was
   only ‘temporary’)
 * Thanks
    -Kim

Viewing 1 replies (of 1 total)

 *  Thread Starter [Kimberley Hoffman](https://wordpress.org/support/users/kimberley-hoffman/)
 * (@kimberley-hoffman)
 * [10 years ago](https://wordpress.org/support/topic/duplicator-installer-has-install-errors/#post-7324284)
 * So I have finally gotten the upload done, but haven’t gotten any further as I
   cannot log into my WP. The page is blank and writing [http://www.mypage/wp-admin/](http://www.mypage/wp-admin/)
   won’t call it up. Any tips?
 * I am still in Duplicator for the final test. The database has been created.
    
   Please help. Thanks Kim

Viewing 1 replies (of 1 total)

The topic ‘Duplicator – Installer has Install errors.’ is closed to new replies.

## Tags

 * [ftp](https://wordpress.org/support/topic-tag/ftp/)
 * [upload](https://wordpress.org/support/topic-tag/upload/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [stevepimen](https://wordpress.org/support/users/stevepimen/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/duplicator-installer-has-install-errors/#post-8920584)
 * Status: not resolved

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