Support » Plugin: Duplicator - WordPress Migration Plugin » Duplicator fails scanning site – error loop

  • Resolved Eric Hepperle

    (@codeslayer2010)


    @corylamleorg or @bobriley,

    Hi, I’m trying to create a package with Duplicator Pro. I want to make a backup archive (I’m using the recommended DupArchive format) before updating plugins and WordPress core. I’ve used Duplicator a lot and this is the first time I’ve seen this error.

    On step 1, it fails about 30 seconds into “Scanning” with the following error:

    
     Scan Error
    Please try again!
    Server Status:   200 -success
    Error Message:
    RUNTIME ERROR:
    An error has occured. Please try again!
    See the duplicator log file for full details: Duplicator Pro > Tools > Logging
    
    MESSAGE:
    An error has occurred scanning the file system. 
    
    DETAILS: UTF-8 error loop 
    

    When I check for the log file I get this message:

    Log file not found or unreadable.

    I tried changing the archive type to Zip, but no love, so I changed it back to DupArchive. I tested both regular and incognito tabs in Chrome.

    Any ideas?

    • This topic was modified 1 month, 3 weeks ago by  Eric Hepperle.
    • This topic was modified 1 month, 3 weeks ago by  Eric Hepperle.

    The page I need help with: [log in to see the link]

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