Support » Plugin: Duplicator - WordPress Migration Plugin » Duplicator error when installing new sites

  • Resolved blano86

    (@blano86)


    Hi Team,

    Thanks for providing such a great plugin!

    I encountered a issue since recently when I used Duplicator for my website. When I installed the package, the following error showed up after several minutes’ running:
    server code: 0
    status: error
    response: undefined

    screenshot: http://hoitalent.com/wp-content/uploads/2016/10/duplicator.png

    the installer-log.txt is totally blank.

    I doubt that it is due to the configuration of my server and tried to raise all the relevant sql / php maxpack and timeout limit to a great extend. still it does not work.

    could you please give me some hint? Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Cory Lamle

    (@corylamleorg)

    Hey @blano86,

    You might try and double check the permissions. If the installer-log.txt is completely blank then PHP may have issues trying to write to it and extract the archive. Have you checked the PHP error logs for any clues?

    Hope that helps~

    Hello, I am having the same problem however my installer log IS NOT blank….. any suggestions?

    I have actually tried again; I created a brand new database with a brand new username and everything. still getting this:

    server code: 0
    status: error
    response: undefined

    And this is my installer-log.txt
    ********************************************************************************
    DUPLICATOR-LITE INSTALL-LOG
    STEP1 START @ 11:17:03
    NOTICE: Do NOT post to public sites or forums
    ********************************************************************************
    VERSION: 1.1.34
    PHP: 5.6.30 | SAPI: cgi-fcgi
    PHP MEMORY: 2048M | SUHOSIN: disabled
    SERVER: Apache
    DOC ROOT: /home/eastwa7/public_html/kosta.services
    DOC ROOT 755: true
    LOG FILE 644: true
    BUILD NAME: 20170315_constantine_58cb2c9baba666514170317002355
    REQUEST URL: http://kosta.services/installer.php

    ********************************************************************************
    ARCHIVE SETUP
    ********************************************************************************
    NAME: 20170315_constantine_58cb2c9baba666514170317002355_archive.zip
    SIZE: 1.21GB
    ZIP: Enabled (ZipArchive Support)

    EXTRACTING
    ZipArchive Object
    (
    [status] => 0
    [statusSys] => 0
    [numFiles] => 16275
    [filename] => /home/eastwa7/public_html/kosta.services/20170315_constantine_58cb2c9baba666514170317002355_archive.zip
    [comment] =>
    )
    File timestamp set to Current: 2017-03-17 11:47:45
    COMPLETE: true

    WEB SERVER CONFIGURATION FILE RESET:
    – Backup of .htaccess/web.config made to *.170317114745.orig
    – Reset of .htaccess/web.config files

    UPDATED FILES:
    – SQL FILE: ‘/home/eastwa7/public_html/kosta.services/installer-data.sql’
    – WP-CONFIG: ‘/home/eastwa7/public_html/kosta.services/wp-config.php’ (if present)

    ARCHIVE RUNTIME: 1846.5595 sec.

    PLEASE HELP!!!!! 🙁

Viewing 3 replies - 1 through 3 (of 3 total)
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