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  1. dtee
    Member
    Posted 2 years ago #

    Hello,

    Every time someone fills out a form on our website using this plugin the contact shows up two or three times in Salesforce as a weblead.

    For example:

    From this form it shows up 2x: http://www.dicomgrid.com/request-a-demo-2/

    From this form it shows up 3x: http://www.dicomgrid.com/free-ebook-streamlining-medical-image-exchange-with-cloud-based-technology/

    This is not an issue of people pressing submit multiple times because it occurs every time and multiple times a day.

    Has anyone had this problem with duplicate entries and is there a solution?

    http://wordpress.org/extend/plugins/salesforce-wordpress-to-lead/

  2. Nick Ciske
    Member
    Plugin Author

    Posted 2 years ago #

    You have the salesforce form on the thank you page, I suspect that is the reason behind the duplicate entries.

  3. dtee
    Member
    Posted 2 years ago #

    They are all different forms though?

    This page does not have a salesforce form unless one is hidden?
    http://www.dicomgrid.com/thank-you-request-a-demo/

  4. Nick Ciske
    Member
    Plugin Author

    Posted 2 years ago #

    Hmmm... then I'm not sure what is going on.

    Usually, duplicates are caused by:

    Same form in body and sidebar
    Same form on thank you page

    I do see that those are 14 and 15 respectively, so they shouldn't submit each other;s data (if you’re on the latest version).

    Can you try removing the form from the thank you page to see if that helps?

    Is this a new issue, or has always happened?

    Does disabling other plugins fix the duplicate issue?

    Does the issue occur with a WP default theme?

  5. dtee
    Member
    Posted 2 years ago #

    This has always happened. Would it be because the thank you page has those little icons at the top that say "contact sales" and "request a demo."

    If I remove "the request a demo form" that follows our "request an eBook page" I will get 2 duplicates instead of three.

  6. Nick Ciske
    Member
    Plugin Author

    Posted 2 years ago #

    Icons don't matter.

    Something outside the plugin is causing the form to submit multiple times. Since removing the form on the thank you page only removes one duplicate, something else is also causing issues.

    Question: Do you have jetpack installed?

    Does disabling other plugins fix the duplicate issue? (if it's a plugin conflict, I'd need to know which one)

    Does the issue occur with a WP default theme? (if it's a theme conflict, I'd need to know which theme you're using).

  7. dtee
    Member
    Posted 2 years ago #

    Thanks for your help Nick!

    I do have jetpack installed

    I'm not exactly sure how to disable plugins so I'll have to look into trouble shooting that way

    We are using the Libra Corporate WordPress Theme

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