Title: Duplicated orders
Last modified: April 23, 2021

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# Duplicated orders

 *  Resolved [adgwebdeveloper](https://wordpress.org/support/users/adgwebdeveloper/)
 * (@adgwebdeveloper)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/duplicated-orders-5/)
 * Hello, in last days randomly happens that an order is placed twice.
    The customer
   confirm the order but the system place for example order #54946 and order #54947
   after around 1 or 2 minutes.
 * Could you please help me solve this?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Sunday Ukafia](https://wordpress.org/support/users/sukafia/)
 * (@sukafia)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/duplicated-orders-5/#post-14355507)
 * Hi [@adgwebdeveloper](https://wordpress.org/support/users/adgwebdeveloper/),
 * If I understand correctly when customers make a purchase the order appears multiple
   times in your dashboard (WooCommerce > Orders), correct?
 * If that’s indeed the case, can you confirm if payments are received for the orders
   multiple times or just once? (You can check this in your payment gateway dashboard
   using the order number).
 * If I am misunderstanding your issue, please do well to clarify so I can help 
   further.
 *  Thread Starter [adgwebdeveloper](https://wordpress.org/support/users/adgwebdeveloper/)
 * (@adgwebdeveloper)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/duplicated-orders-5/#post-14355573)
 * Hi [@sukafia](https://wordpress.org/support/users/sukafia/), you got the point
   perfectly.
 * The problem is that the customer choose “cash on delivery” payment method, but
   I am sure that is the same order because the customer wrote an order note with
   a typo, and the same typo is inside both orders.
 *  Thread Starter [adgwebdeveloper](https://wordpress.org/support/users/adgwebdeveloper/)
 * (@adgwebdeveloper)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/duplicated-orders-5/#post-14369342)
 * Hello, any news about this issue?
 *  [Sunday Ukafia](https://wordpress.org/support/users/sukafia/)
 * (@sukafia)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/duplicated-orders-5/#post-14434498)
 * Hi [@adgwebdeveloper](https://wordpress.org/support/users/adgwebdeveloper/),
 * Thanks for your patience.
 * Are you still seeing this issue? Perhaps the customer submitted the order twice?(
   Or their internet connectivity caused the issue) Can you test to see if you can
   replicate this issue on your end?
 * Let me know what you find so I can help further.
 *  Thread Starter [adgwebdeveloper](https://wordpress.org/support/users/adgwebdeveloper/)
 * (@adgwebdeveloper)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/duplicated-orders-5/#post-14434630)
 * We solved the issue, it was a conflict by a plugin that worked on the checkout
   page. I mark the topic as solved.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Duplicated orders’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [adgwebdeveloper](https://wordpress.org/support/users/adgwebdeveloper/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/duplicated-orders-5/#post-14434630)
 * Status: resolved