Support » Plugin: Web Stories » Duplicated HTML code

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    Hello there, @knowstuff! Thank you for reaching out with your topic. I’ll be happy to investigate this, but could you please share the following details to try and determine the cause:

    1.) Does this issue occur if Web Stories is activated alone? Have you tried to use the Health Check & Troubleshooting plugin and enable its troubleshooting mode. (Note: this mode only affects the experience of the logged-in user.)

    – Enable the Web Stories plugin alone and let me know if the issue is present.
    – Enabling plugins and your theme one by one in this mode to pinpoint which is the conflicting plugin/theme.
    – Note you can disable troubleshooting mode from the plugins page.

    2.) Please share your Site Health information that can be submitted privately using this form

    Thread Starter knowstuff

    (@knowstuff)

    @luckynasan

    I tried the Health Check & Troubleshooting plugin and it still has the same problem…I shared my site info with you!

    Plugin Support Luckyna San

    (@luckynasan)

    Thanks for sharing your Site Health information! While I take a look into your setup, could you share:

    – Does this issue occur if Web Stories is activated alone?
    – Are any elements duplicated in your story?

    Thread Starter knowstuff

    (@knowstuff)

    @luckynasan

    There are no duplicate elements in my story and the same happens on preview mode also!

    Thread Starter knowstuff

    (@knowstuff)

    @luckynasan

    Do you have any clue about what caused this duplication?

    Thanks ( =

    Plugin Support Luckyna San

    (@luckynasan)

    @knowstuff I’ve tested the URL which you shared and it’s validated perfectly without any errors. I am still testing on my end. Can you share if this issue subsides when you remove the highlighting on the text?

    Thread Starter knowstuff

    (@knowstuff)

    @luckynasan

    It says its valid for me as well, but I really thing there is something wrong because of this big fall an duplicate issue.

    Plugin Support Luckyna San

    (@luckynasan)

    We’ll continue to investigate. Please standby for any updates.

    Thread Starter knowstuff

    (@knowstuff)

    @luckynasan

    Sorry, I just tested your theory for the highlights, and that is it, it worked now! I hope that was the problem for my traffic decrease ;-;

    Thanks for your help and in the next updated please consider fixing this highlight, it’s really helpful for me (=

    Plugin Support Luckyna San

    (@luckynasan)

    @knowstuff Hi there, just following up that I’ve confirmed this duplicated element is printing correctly in the code and as expected for the text highlighting feature. Note that it should not cause any issues with the site.

    We’ll mark this topic as resolved. Of course, please feel free to open a new support topic if you experience any issues. Thank you!

Viewing 10 replies - 1 through 10 (of 10 total)
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