Support » Plugin: WooCommerce Stripe Subscription Payment Gateway » Duplicated Charge in Customers’ Card

  • Hi, I am developer of a specific client who runs woocommerce and we’re using your plugin as our main mode of payment. Recently there have been issue of a duplicate charge in customer’s credit card. I check the customer’s order in woocommerce and the order itself is not duplicated. I’ve checked our stripe dashboard and review the log of the captured payment and only a single charge was recorded under the order transaction. But the customer had sent us her credit card transaction history (through her account) and found that her card was really charged twice. Is there a recent plugin issue that is causing this conflict?

    Please refer on the screenshots:

    we are using your plugin – http://prntscr.com/hzayer
    order history – http://prntscr.com/hzawss
    stripe payment transaction record – http://prntscr.com/hzax1f
    woocommerce request to stripe – http://prntscr.com/hzax96
    stripe response & payment captured – http://prntscr.com/hzaxg7
    stripe event record – http://prntscr.com/hzaxwp
    customer credit card charge twice – http://prntscr.com/hzay9r

    Looking forward for your response.

    Thanks
    Jethro

    The page I need help with: [log in to see the link]

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