Support » Plugin: WooCommerce Stripe Subscription Payment Gateway » Duplicated Charge in Customers’ Card

  • Hi, I am developer of a specific client who runs woocommerce and we’re using your plugin as our main mode of payment. Recently there have been issue of a duplicate charge in customer’s credit card. I check the customer’s order in woocommerce and the order itself is not duplicated. I’ve checked our stripe dashboard and review the log of the captured payment and only a single charge was recorded under the order transaction. But the customer had sent us her credit card transaction history (through her account) and found that her card was really charged twice. Is there a recent plugin issue that is causing this conflict?

    Please refer on the screenshots:

    we are using your plugin –
    order history –
    stripe payment transaction record –
    woocommerce request to stripe –
    stripe response & payment captured –
    stripe event record –
    customer credit card charge twice –

    Looking forward for your response.


    The page I need help with: [log in to see the link]

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