Support » Plugin: WooCommerce SecureSubmit Gateway » Duplicate transaction on subscription payment?

  • Hello,

    I’m having a problem with SecureSubmit and WooCommerce Subscriptions.

    On renewal payments, the transaction succeeds, but then a duplicate transaction is sent through. This, of course, is rejected as a duplicate, and then a failure message is sent to WooCommerce–which then behaves as though the transaction has failed.

    Any idea what might be causing this?

    We’re running WooCommerce 2.6.14, WooCommerce Subscriptions 2.2.9, and SecureSubmit 1.11.10.


    The page I need help with: [log in to see the link]

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  • Plugin Author SecureSubmit


    Hi @lousaint!

    We are looking into this issue and will report back as soon as we know more.

    Plugin Author SecureSubmit



    It looks like this is something that was resolved in our latest version (1.11.20). Could you please snag our latest version and let us know if the issues you were having are resolved?



    The renewal does seem to be suceedeing now. However, I’m still seeing two order notes on the order with two different transaction IDs: “SecureSubmit payment completed (Transaction ID: 1260082912)” and “SecureSubmit payment completed (Transaction ID: 1260075076)”, posted one second apart.

    So far, only one transaction has shown up as pending on the card used for testing. It hasn’t posted yet, but an earlier test also shows only one transaction posted–so maybe it’s actually working correctly. The duplicate notes seem strange though. Is this normal? If not, any idea what’s going on?


Viewing 3 replies - 1 through 3 (of 3 total)
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