Title: Duplicate subscriptions
Last modified: June 29, 2022

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# Duplicate subscriptions

 *  Resolved [rosscoism](https://wordpress.org/support/users/rosscoism/)
 * (@rosscoism)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/duplicate-subscriptions/)
 * We have just had our first members roll over to their second month.
    They have
   been charged twice with the same subscription ID’s.
 * Any help would be greatly appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fduplicate-subscriptions%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Mary Mojisola Job](https://wordpress.org/support/users/mariaojob/)
 * (@mariaojob)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/duplicate-subscriptions/#post-15801450)
 * Hi [@rosscoism](https://wordpress.org/support/users/rosscoism/),
 * Can you confirm a few questions to understand better what is happening?
 * First thing:
    – Is it creating two separate orders on your site? – If yes, are
   those orders having different payment transaction IDs? – Are your users being
   charged twice by Stripe?
 * We have seen when sites reconnection to Stripe can fix the problem.`
 * You may also want to check and confirm if anything has changed with your caching.
   For example, it may be run by your hosting company. Membership pages and checkout
   should be “excluded” from the cache, please see our guide on this here: [https://www.paidmembershipspro.com/documentation/advanced/caching/](https://www.paidmembershipspro.com/documentation/advanced/caching/)
 * I await your reply.
    -  This reply was modified 3 years, 11 months ago by [Mary Mojisola Job](https://wordpress.org/support/users/mariaojob/).
    -  This reply was modified 3 years, 11 months ago by [Mary Mojisola Job](https://wordpress.org/support/users/mariaojob/).

Viewing 1 replies (of 1 total)

The topic ‘Duplicate subscriptions’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg)
 * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paid-memberships-pro/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paid-memberships-pro/)
 * [Active Topics](https://wordpress.org/support/plugin/paid-memberships-pro/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paid-memberships-pro/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paid-memberships-pro/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Mary Mojisola Job](https://wordpress.org/support/users/mariaojob/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/duplicate-subscriptions/#post-15801450)
 * Status: resolved