WP Customer Reviews
[closed] Duplicate Reviews (8 posts)

  1. denissemarie
    Posted 3 years ago #

    The plugin was working just fine but we recently changed and customized a new theme and now the reviews are showing up twice on the reviews page. If you keep scrolling down, you see the "Click to Submit a Review" button again and the same reviews again. It wasn't doing this before.

    I tried deactivating and re-activating the plugin. I checked settings and I tried creating a whole new reviews page and inserting the shortcode again. Nothing has worked.

    Would greatly appreciate some help.



  2. webeida
    Posted 3 years ago #

    I'm having the same problem. Any help is appreciated.

  3. Jon Hardison
    Posted 3 years ago #

    Same here! It's not doing it on all my sites, but I've found two where this is a problem. Removed the shortcode, turned a few things on and off... Still doing it.

    Thought it might be a conflict with the RAW HTML Protector... Nope! Still doing it. Any ideas?

  4. webeida
    Posted 3 years ago #

    It turns out why you are seeing duplicates of reviews is because of a conflict between this plugin and the latest version of Jetpack.

    To solve the problem, do the following:

    Go to the Editor for the Jetpack Plugin,

    In the Jetpack.php file, find this line:

    $conflicting_plugins = array(

    Underneath that line, you'll see a list of plugins. Just add the WP Customer Reviews plugin to this list:

    'wp-customer-reviews/wp-customer-reviews.php', // WP Customer Reviews

    Save the file and voila, you now should only see one list of reviews once you refresh your website.

  5. Jon Hardison
    Posted 3 years ago #

    Okay, that worked! Thank you webeida!!!

    One thing though: When I got the notification of your solution the strangest thing happened. The line to add was completely different.

    'si-contact-form/si-contact-form.php', // Fast Secure Contact Form

    Don't know what happened there. :-)
    Thanx again though.

  6. denissemarie
    Posted 3 years ago #

    We are not using Jetpack. Could it be a conflict with another plugin?

  7. webeida
    Posted 3 years ago #

    Most likely. Turn on and off each plugin to find out which one is conflicting with it.

  8. musicman2401
    Posted 3 years ago #

    I tried both solutions, but still I have duplicate postings of reviews

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