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  • Plugin Support WFAdam

    (@wfadam)

    Hello @raits515 and thanks for reaching out to us!

    I want to make sure all the tables look correct. It also looks like these might the IP detection query.

    Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Thanks again!

    Thread Starter raits515

    (@raits515)

    Hi,

    Done it.

    Best,

    Thread Starter raits515

    (@raits515)

    I hope I send from the right domain.

    Plugin Support WFAdam

    (@wfadam)

    Sorry for the late reply.

    It looks like everything is configured correctly in the diagnostic. Are these queries still showing up on the monitor? If so, it might be a good step to delete the tables and let them rebuild.

    If you decide to go this route, you can backup your Wordfence settings via the Export option. Navigate to Wordfence > Tools > Import/Export Options and click Export. You can also take note of the current Whitelisted URLs you have in Wordfence > Firewall > All Firewall Options > Whitelisted URLs as these are NOT included in the Import/Export, and will be lost during the re-install.
    Here is what is exported: https://www.wordfence.com/help/tools/import-export/
    During the export, you will be given a long string of text. Keep this safe, you’ll need it in a few minutes.

    After that, enable the option to Delete Wordfence tables and data on deactivation in All Options > General Wordfence Options. You will want to remember to disable this after you reinstall Wordfence again.

    After you enable that option, you can deactivate Wordfence from the Plugins area of your site, then delete it. Next, from the plugins area, search for and re-install Wordfence like normal.

    It will be like setting Wordfence up for the first time. You will need to enter an email address, and then go into Tools > Import/Export Options and paste that string of text into the Import Wordfence Options field and click the button there.

    The firewall will be in Learning Mode by default for 7 days. I would recommend switching this to Enabled and Protected as soon as possible.`

    Let me know how it goes!

    Thanks again!

Viewing 4 replies - 1 through 4 (of 4 total)
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