• Resolved glucas

    (@glucasmaccom)


    I’m exploring using ProfileGrid on my site, but I have come across one glitch that I am having trouble fixing. That is that the profile avatar is duplicated. This doesn’t appear to be a plugin conflict that I have been able to chase down–clearly, it is not by design.

    Any suggestions on how I might resolve this?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hello @glucasmaccom,

    We tried to check the link shared by you, but it shows the error, please check the link for reference: https://postimg.cc/mPs0g72m

    It seems like the issue is specific to your site, where one of the existing plugins on the site could be conflicting with ProfileGrid. Could you please check it after deactivating all other plugins on the site, except for ProfileGrid? Then check if the issue is still there.

    In case the issue is resolved after deactivating all other plugins, you’ll have to find which plugin is conflicting with ProfileGrid and keep it deactivated. You can check this by activating the plugins one by one and recreating the issue in ProfileGrid with each activation.

    If you still face the issue, please get in touch with us using this form and mention all the details. We will try our best to sort it out for you.

Viewing 1 replies (of 1 total)
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