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Arigato Autoresponder and Newsletter
[resolved] Duplicate posts (9 posts)

  1. simonr
    Member
    Posted 1 year ago #

    Hi.

    Lordy I love this plugin.

    Unfortunately, at least some of the people who've signed up have been getting the emails twice. They're only in the database once (I've looked).

    I don't know anything about what OS or emailer they're using.... any thoughts?

    http://wordpress.org/extend/plugins/bft-autoresponder/

  2. prasunsen
    Member
    Plugin Author

    Posted 1 year ago #

    The only possible reason is that emails were sent twice.

  3. simonr
    Member
    Posted 1 year ago #

    Well yes, obviously... I was rather hoping for some words of wisdom about why that might be (and what to do to stop it).

    I added myself to the database last night and sure enough, on day one, I got the day-one email twice.

  4. prasunsen
    Member
    Plugin Author

    Posted 1 year ago #

    Logically this is impossible. Each email is sent only once. I have no way to know what's going on in your system. There is no flaw in the logic and everyone else is not getting duplicate emails. So I am sorry but I can't see how I could help you.

  5. simonr
    Member
    Posted 1 year ago #

    Just 'cos it's impossible doesn't mean it's not happening - but thanks for replying. :)

    It's a shame, 'cos the plugin looked like it was just what I needed. I've asked my host to have a look at things to see if there's anything odd at their end. If we can't find a work-around I'll have to use a different system.

    ... which is a bugger, 'cos I've put a lot of work in to a 30-email course :(

  6. prasunsen
    Member
    Plugin Author

    Posted 1 year ago #

    Sorry to hear that, but pls understand that without having full access to your system I have no way to even imagine how this could be happening. It's not happening for me, and not happening for anyone else from several thousand users, so the only thing I can do is to assume the problem is not on our end.

  7. simonr
    Member
    Posted 1 year ago #

    I quite understand, I'm just disappointed. It looked like EXACTLY what I was looking for and worked beautifully in tests. :(

    Thanks anyway.

  8. prasunsen
    Member
    Plugin Author

    Posted 1 year ago #

    If you want, feel free to email me at admin@pimteam.net with FTP access and I'll spend few minutes to check it.

  9. simonr
    Member
    Posted 1 year ago #

    That's very kind!

    Email on its way! :)

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