Support » Plugin: WooCommerce » Duplicate orders in Woocommerce basket

  • Resolved herukakmc

    (@herukakmc)


    Hello

    I have duplicate orders appearing in my Woocommerce basket and can’t work out why.

    You can try it out by ordering a class from this page and then selecting ‘view basket’: https://www.meditateinlondon.org/live-online-meditation/

    Any help with this would be much appreciated.

    Below is the system report.

    Thank you,
    Roland

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.meditateinlondon.org
    Site address (URL): https://www.meditateinlondon.org
    WC Version: 4.0.1
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.14
    Action Scheduler Version: ✔ 3.1.4
    WC Admin Version: ✔ 1.1.0
    Log Directory Writable: ✔
    WP Version: 5.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.2.29
    PHP Post Max Size: 128 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 10.2.31-MariaDB-log-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.0.1
    WC Database Prefix: wprf_
    Total Database Size: 1945.96MB
    Database Data Size: 1936.41MB
    Database Index Size: 9.55MB
    wprf_woocommerce_sessions: Data: 0.38MB + Index: 0.02MB + Engine MyISAM
    wprf_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_woocommerce_order_items: Data: 0.11MB + Index: 0.04MB + Engine MyISAM
    wprf_woocommerce_order_itemmeta: Data: 0.87MB + Index: 0.36MB + Engine MyISAM
    wprf_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_actionscheduler_actions: Data: 0.73MB + Index: 0.24MB + Engine MyISAM
    wprf_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wprf_actionscheduler_logs: Data: 0.42MB + Index: 0.29MB + Engine MyISAM
    wprf_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_comments: Data: 0.14MB + Index: 0.08MB + Engine MyISAM
    wprf_eum_logs: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wprf_gmp_icons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_gmp_maps: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    wprf_gmp_markers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_gmp_marker_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_gmp_marker_groups_relation: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_gmp_membership_presets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_gmp_modules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_gmp_modules_type: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_gmp_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_gmp_options_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_gmp_usage_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_groups_capability: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wprf_groups_group: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_groups_group_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_groups_user_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_groups_user_group: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wprf_grp_google_place: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_grp_google_review: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_litespeed_optimizer: Data: 20.08MB + Index: 1.93MB + Engine MyISAM
    wprf_mappress_maps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_mappress_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_options: Data: 1.75MB + Index: 0.15MB + Engine MyISAM
    wprf_postmeta: Data: 960.08MB + Index: 1.54MB + Engine MyISAM
    wprf_posts: Data: 31.15MB + Index: 0.53MB + Engine MyISAM
    wprf_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wprf_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wprf_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wprf_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wprf_usermeta: Data: 0.22MB + Index: 0.12MB + Engine MyISAM
    wprf_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wprf_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wprf_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wprf_wc_order_product_lookup: Data: 0.09MB + Index: 0.08MB + Engine MyISAM
    wprf_wc_order_stats: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wprf_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_wc_product_meta_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wprf_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wprf_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_wdp_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_wdp_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wprf_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprf_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprf_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprf_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprf_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprf_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprf_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wprf_yoast_seo_links: Data: 0.11MB + Index: 0.04MB + Engine MyISAM
    wprf_yoast_seo_meta: Data: 0.08MB + Index: 0.07MB + Engine MyISAM
    wprf_za_add_ons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_za_categories_to_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_za_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_za_products_to_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_za_types: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wprf_za_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_actionscheduler_actions: Data: 0.65MB + Index: 0.18MB + Engine MyISAM
    wpstg0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_actionscheduler_logs: Data: 0.36MB + Index: 0.28MB + Engine MyISAM
    wpstg0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_comments: Data: 0.13MB + Index: 0.07MB + Engine MyISAM
    wpstg0_eum_logs: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpstg0_gmp_icons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_gmp_maps: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    wpstg0_gmp_markers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_gmp_marker_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_gmp_marker_groups_relation: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_gmp_membership_presets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_gmp_modules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_gmp_modules_type: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_gmp_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_gmp_options_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_gmp_usage_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_groups_capability: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpstg0_groups_group: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_groups_group_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_groups_user_capability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_groups_user_group: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_litespeed_optimizer: Data: 4.86MB + Index: 0.25MB + Engine MyISAM
    wpstg0_mappress_maps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_mappress_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_options: Data: 1.15MB + Index: 0.11MB + Engine MyISAM
    wpstg0_postmeta: Data: 882.41MB + Index: 1.59MB + Engine MyISAM
    wpstg0_posts: Data: 28.53MB + Index: 0.43MB + Engine MyISAM
    wpstg0_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_terms: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wpstg0_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpstg0_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpstg0_usermeta: Data: 0.19MB + Index: 0.13MB + Engine MyISAM
    wpstg0_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpstg0_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wpstg0_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpstg0_wc_order_product_lookup: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
    wpstg0_wc_order_stats: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
    wpstg0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_product_meta_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wpstg0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wdp_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wdp_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_order_itemmeta: Data: 0.75MB + Index: 0.28MB + Engine MyISAM
    wpstg0_woocommerce_order_items: Data: 0.09MB + Index: 0.04MB + Engine MyISAM
    wpstg0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_sessions: Data: 0.20MB + Index: 0.01MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_yoast_seo_links: Data: 0.10MB + Index: 0.03MB + Engine MyISAM
    wpstg0_yoast_seo_meta: Data: 0.08MB + Index: 0.09MB + Engine MyISAM
    wpstg0_za_add_ons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_za_categories_to_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_za_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_za_products_to_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_za_types: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_za_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 489
    custom_css: 2
    customize_changeset: 226
    fl-builder-template: 116
    gp_elements: 1
    nav_menu_item: 13
    oembed_cache: 4
    page: 102
    post: 8
    product: 38
    product_variation: 120
    revision: 4474
    shop_coupon: 11
    shop_order: 639
    shop_order_refund: 3
    tablepress_table: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (29) ###
    
    Beaver Builder Plugin (Standard Version): by The Beaver Builder Team – 2.3.2.5
    Better Search Replace: by Delicious Brains – 1.3.3
    Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control: by Cybot A/S – 3.6.2
    Disable Gutenberg: by Jeff Starr – 2.1
    Google Tag Manager for WordPress: by Thomas Geiger – 1.11.4
    Enhanced AJAX Add to Cart for WooCommerce: by TheRiteSites – 1.5.0 – Not tested with the active version of WooCommerce
    Facebook for WooCommerce: by Facebook – 1.11.0 – Not tested with the active version of WooCommerce
    Font Awesome: by Font Awesome – 4.0.0-rc20
    GA Google Analytics: by Jeff Starr – 20200325
    Google Maps Easy: by supsystic.com – 1.9.28
    GP Premium: by Tom Usborne – 1.9.1
    Insert PHP Code Snippet: by xyzscripts.com – 1.3.1
    Collapse-O-Matic: by twinpictures
    baden03 – 1.7.11
    
    LiteSpeed Cache: by LiteSpeed Technologies – 2.9.9.2
    Official Facebook Pixel: by Facebook – 2.0.2
    OneSignal Push Notifications: by OneSignal – 2.1.2
    WooCommerce Side Cart: by XootiX – 2.1 – Not tested with the active version of WooCommerce
    Google Reviews Widget: by RichPlugins  – 1.8.6
    WooCommerce Custom Product Addons (Free): by Acowebs – 2.4.2 – Not tested with the active version of WooCommerce
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.4 – Not tested with the active version of WooCommerce
    WooCommerce Admin: by WooCommerce – 1.1.0 – Not tested with the active version of WooCommerce
    Checkout Field Editor for WooCommerce: by ThemeHigh – 3.0.7 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.3 – Not tested with the active version of WooCommerce
    Booster for WooCommerce: by Algoritmika Ltd – 4.8.0 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 4.0.1
    Yoast SEO: by Team Yoast – 13.5
    WP Crontrol: by John Blackbourn & contributors – 1.8.2
    Smush: by WPMU DEV – 3.6.1
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.1 – Not tested with the active version of WooCommerce
    
    ### Inactive Plugins (22) ###
    
    Acowebs Woocommerce Dynamic Pricing: by Acowebs – 3.4.7 – Not tested with the active version of WooCommerce
    Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 2.3.3 – Not tested with the active version of WooCommerce
    Easy Updates Manager: by Easy Updates Manager Team – 9.0.3
    Groups: by itthinx – 2.10.0
    Product Add-Ons WooCommerce: by BizSwoop a CPF Concepts
    LLC Brand – 1.0.15 – Not tested with the active version of WooCommerce
    
    Product Catalog: by Etoile Web Design – 4.4.22
    Pronamic Google Maps: by Pronamic – 2.3.2
    Query Monitor: by John Blackbourn – 3.5.2
    Redirection: by John Godley – 4.7.1
    Simple Google Maps Shortcode: by WebFactory Ltd – 1.3.2
    TablePress: by Tobias Bäthge – 1.11
    WooCommerce Coupon Shortcodes: by itthinx
    proaktion – 1.15.0 – Not tested with the active version of WooCommerce
    
    WooCommerce Menu Cart: by Jeremiah Prummer
    Ewout Fernhout – 2.7.8.1 – Not tested with the active version of WooCommerce
    
    WooCommerce Square: by WooCommerce – 2.1.1 – Not tested with the active version of WooCommerce
    Woo Discount Rules: by Flycart Technologies LLP – 1.9.7 – Not tested with the active version of WooCommerce
    WP Fastest Cache: by Emre Vona – 0.9.0.5
    WP Google Maps: by WP Google Maps – 8.0.22
    WP Health (Formerly My WP Health Check): by Frank Corso – 1.8.11
    WP Mail SMTP: by WPForms – 2.0.0
    WP Rollback: by Impress.org – 1.7.0
    WP Staging: by WP-Staging – 2.7.2
    WpStream: by wpstream – 3.2.0
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: object-cache.php
    
    ### Must Use Plugins (1) ###
    
    WP Staging Optimizer: by René Hermenau – 1.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    live_stream (live_stream)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #3738 - /shop/
    Basket: #3739 - /basket/
    Checkout: #3740 - /checkout/
    My account: #3741 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: GeneratePress
    Version: 2.4.2
    Author URL: https://tomusborne.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: generatepress/woocommerce/cart/cart.php
    generatepress/woocommerce/emails/customer-completed-order.php
    generatepress/woocommerce/emails/email-order-details.php
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2020-04-27 14:16:58 +0000
    Newest: 2020-04-27 14:16:58 +0000
    
    Complete: 2,370
    Oldest: 2020-03-27 14:43:11 +0000
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    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • AJ a11n

    (@amandasjackson)

    Hi @herukakmc

    Thanks for the URL and the system status report. I visited the site and can see the issue you are reporting


    Link to image: https://d.pr/i/3nmBQw

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter herukakmc

    (@herukakmc)

    Hi @amandasjackson

    Thanks for your reply.

    I will try what you’ve suggested on a testing subdomain and see how it goes.

    Many thanks
    Roland

    Thread Starter herukakmc

    (@herukakmc)

    Hello,

    The problem is solved now.

    The problem was happening because in the basket page in WordPress the Beaver Builder module that contains the basket shortcode had somehow been duplicated.

    https://www.meditateinlondon.org/basket

    This issue can be closed now.

    Thanks,
    Roland

    Plugin Support EtienneP a11n

    (@etiennep)

    Hey @herukakmc

    Thanks for letting us know!

    I’m going to mark this as resolved now 😉

Viewing 4 replies - 1 through 4 (of 4 total)
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